Nonexistent Customer Service
I have read many of the reviews and noticed that the only ones that have a response from Seed are positive ones. So many 1 or 2 star experiences on customer service. I have had the worst time trying to get my subscription straighten out and their only response is to send (and charge me) more stuff. No follow up, just an automated email for the addition order. I’m going to end up having to cancel my credit card to stop the madness! Lastly, how in the world did someone locate a real person? There are no phone numbers anywhere on their site and I would agree that all the responses I have received seem to be AI!
By Tiffany B.
Response from Seed Health· Aug 27, 2026
Hi Tiffany, thank you for taking the time to share your experience. Our SeedCare team did review the account and followed up directly by email to clarify what happened. As shared there, the additional order was created when the Ship Now option was selected while switching the DS-01® subscription to the 6-month Sustainable Refill Program. Selecting Ship Now processes the new SRP order immediately. We also confirmed via email that the subscription has since been canceled, so there will be no further subscription charges from Seed. We’re sorry for the confusion and frustration this experience caused. If there's anything further we can support you with, please don't hesitate to reach out to us at [email protected].




