comGatewayReviews of secure.comgateway.com

Really great service provided by Jane and the rest of the Comgateway team. The online chat platform really helps put the buyer at ease that actions are being carried out in case of any issues. All the agents that I have contacted through the chat platform were extremely patient and helpful, and are able to provide sound advice in regards to shipping! I have not tried other forwarding services, however, definitely will not be trying other forwarding services anytime soon!

Fast, reliable, and the customer support is really exceptional.

I have been their customer for more than 8 years. Kimberly and other customer services team members of comGateway have been very useful. It is not the first time I seek their assistances such as missing items , damage in transit etc. Their response are prompt and timely. Sometimes, I experienced their responses to be at off-office hours such as 21:00 or 22:00. Issues are always resolved smoothly. I would say their services are exceeding my expectation. They well deserve 5 stars rating.

Oustanding support from Comgateway staff with super fast turn around time while answering my queries and concerns when there is any doubt on a specific shipment and its relevant procedures. I truly enjoyed my first experience with 4 shipments coming all the way to US to Asia. Keep up the great work team ! :)

Staff at ComwayGate, without any doubt , are the the most professional, patient and meticulous , incomparable to most worldwide. This is not a hyperbole. Their performance, time after time and across differential range of innumerable tasks are so consistent, that they demonstrate a gold standard in customer service and resolution. I am a senior, retired journalist of 72 , and has shopped with my husband's credit cards veraciously online with US, China, Japan.UK, Singapore etc . Therefore ,my experience in both the process of online buying and shipping has extended over decades , as credit cards flew to and fro much to my husband’s despair. In online shopping, the performance of any staff cannot be evaluated until customers encounter problems. It is easy to provide customer service when things work well and customers hit no snags. Staff at Comgateway are outstanding because its the very crisis that they show that they care about your problem and are happy to assist. This is not true of one or two staff but almost a dozen I’d come to know and interact with. . With most online companies , customers cannot even locate customer assistance much less be greeted by warm ,affirming and workable assistance. Locating customer assistance is like finding beetles in the rice pot as the saying goes (mine) On Aliexpress, I’d to tell Robots to make themselves scarce and get me a human beings instead. Start with Comgateway if you are yearning or looking for trustworthy online couriers and are wary of all other services that have let you done.

I've used comgateway for years now and it's been very easy to use. Not sure why some reviews complain about high shipping fees, I do find them very reasonable (considering I live quite far away in Southeast Asia). Recently I had to make a refund and the customer service team was super helpful, it was done speedily at a nominal fee. I can't think of anything bad about comgateway and I will continue to do my shopping with them. This is the best thing apart from flying to the US myself.

i had the 'unfortunate', yet gratifying opportunity to experience the splendid, prompt and delicate customer service team from comgateway to remediate my shopped item from retailer. Jane and team from CGW just made my unpleasant encounter(nothing to do with CGW) so easily forgotten and i am extremely grateful for her and CGW!

Excellent. Easily the cheapest shipping redirecting service I've found, especially in comparison to AusPost's ShopMate. I've received free upgrades to express shipping and literally got a package from middle US to Brisbane in 4 or 5 days!