Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
330 reviews
comGatewaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop from your favorite US online stores with your very own US address and ship your purchases worldwide with comGateway. Let our services provide you with the best online shopping and international shipping experience you'll ever have. From fast and reliable door-to-door shipping and shipment tracking to our OneBox package weight reduction service and excellent customer service, we offer our customers nothing but the best.
comGateway (secure.comgateway.com) has 330 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 210 reviews with 5 stars · Clear filters
Buy For Me Service is great. Unable to use international credit cards on some USA websites, they can help to purchase. Fast shipment.
By Shao Ken T.
Response from comGateway· Apr 16, 2026
Thank you for your wonderful review! Your kind words truly mean a lot to us. We look forward to continuing to provide you with convenient and reliable service. Thank you again for choosing comGateway!
Comgateway is very convenient to use , they helped me with my return parcels so smoothly. Customer svs associate Smile is so quick responding and kind and helpful with my request , thanks so much !
By Jay J.
Response from comGateway· Mar 18, 2026
Thank you so much for your wonderful 5-star review and for recognizing Smile from our customer service team! Your feedback means a lot to us, and we're here whenever you need us. Thanks again for choosing Comgateway! 😊
Excellent customer service from Comgateway. Always quick with the replies and they follow through with you to solve the issues
By Shakur B.
Response from comGateway· Jan 16, 2026
Thank you for taking the time to share your experience! We truly appreciate you choosing us and look forward to serving you again soon!
I have been using the services of Comgateway for 15 years. When they had some issues a few years ago, I tried another company as an option. However, when Comgateway addressed these issues, I gave them another chance and I am very happy that I went back to them. Their website is a lot easier to use and their services are more efficient than ever.
By ma. enrica R.
Response from comGateway· Jan 16, 2026
Thank you so much for your kind feedback and for being a valued comGateway member. We are truly grateful for your loyalty over the years and are delighted to hear that you’re happy with our improved website and services. Thanks again for choosing and trusting comGateway!
I have used them for the past ten + years. Always contactable, no friction at all. They recently registered as an overseas GST company in Singapore meaning we have to pay GST for any amount we are sending into Singapore. Please reconsider this. Singapore residence have no need to pay GST for goods below 400 SGD. More of us may use your service and shop overseas as oppose to locally if you deregister. Which means more business for you. Just saying;)
By Longbow T.
Delivery is usually earlier than notified. Receiving my orders earlier than expected is always a delight.
By Johnathan D.
Overall recent improvement benefits us the customer. Will continue to use comGateway services in good faith.
By Bleed
I attempted to purchase a popular American multi tool from the US, factory even utilizing my com gateway address as shipping they refused the order and in fact refunded my $. I next looked on the Australian site and discovered. 1 the product was over $150 more expensive. 2 no free freight 3The pocket clip was different 4 And no engraving/customizing allowed. I then investigated Com Gateway BFM facility and cannot express how much gratitude I have for the attention to detail and questions to ensure I received exactly what I was looking for. Which in fact is what happened.
By GREG
