comGatewayReviews of secure.comgateway.com

This company should be at the top of every “do not use” list. I have a package sitting somewhere in their warehouse since May and they still haven’t made possible for me to log in to my account via Google nor answered any of my queries.

Like others here, I've used Comgateway for many years and while have had some problems but found it basically useable. Then my most recent package got to them, I ordered an one-box repackaging. Then nothing, My package disappeared. Got useless email answers that didn't answer anything. Anyone got any idea for legal remedy? Just checked a couple of days ago and the website is up and running. But of course I didn't get any notices from the company about it. I had to check it myself. I place the order to ship my packages to me even though I am hesitant to send them any more money. If I do get my things, I will not do business with them again.

I thought I'd Google Comgateway reviews to see if anyone was having the same issue I was. Sure enough, here they all are. I have been using Comgateway since 2012 and had a $100 parcel sent to them two weeks ago, I waited a few days, then a week, nothing. I went to their website to suddenly find a big notification that was not there when I placed the order, advising they were moving premises. I received no notification of this. Contacted Customer Service who sent me a useless automated email. I had also placed a $700 order that, very thankfully, I was able to intercept to stop it reaching Comgateway. That big red notification on the website is now gone, I'm not sure why they would still be operating under the guise of 'business as usual' when there are clearly tons of parcels missing at this point. How hard can it possibly be to move premises, not to mention forewarning customers?? I'm not sure what they are doing but it is starting to look a lot like they've shut up shop and are keeping/on selling everything. If not, I will still never use them again.

Like others I have been a customer for many years, although expensive they were reliable up until the last 8 weeks. Yes the chat has gone, the only support is email which took many days the reason in the response was "we are in the process of changing customer servicing agents". Packages delivered took over a week to register, alhough my last shipment is yet to register delivered well over a week ago. I have 2 packages in their system that I cannot ship, when I try is says "Oops we are puting services on hold over the next few days to facilitate the warehouse move", I certainly hope that is what is going on, but please com gateway let your customers know what is going on before you loose us all.

can I not give a star? they won't even inform their customers that they're closing down. all the packages I have are now delivered and stranded in their damned PO box, they won't respond to social media or emails. I'm doubting there's even a soul there to deal with the packages. please NEVER engage them. my packages and money are all gone.

… while it lasted I have been a customer for years. But now everything seems to have changed. I didn’t order something since march and now I just did 2 orders. 1. The first one is going back to the sender because ComGateway refused delivery. It was a private ebay seller who doesn’t accept returns so now I am possibly out of my money and the product. 2. The second package has been delivered 2 days ago (according to tracking) and it’s not even in ComGateways system (you can check that) so don’t know what’s up with that. 3. They always had a live chat option that was one of the reasons I picked ComGateway and although you sometimes had to try 5 times before getting a person it was always possible. The live chat is gone. The option is not there anymore and you can just write Emails. I have written 2 mails and don’t get a response. Yeah the first mail was just 2 days ago but I have written that it’s urgent and you could at least expect an automatic answer like We got your mail. Nothing… It’s sad that I have to write this review because over all I was quite happy with them. After my 2 packages (if the ebay seller will ship it again) I will close my account down. Maybe now someone will write back to me… UPDATE: Still haven't received an answer or did the one package that is marked as delivered arrive in my account. Reading the reviews here this company seem to have gone MIA because lot's of other people have these problems... Also the website is dying down. There is just a loading screen with nothing happening... New edit: The one package that they refused delivery on got destroyed in an UPS accident. So lucky me I guess I got the money back from ebay. The second package magically appeared in my account after my review without even notifying me.

Horrible experience up till today. Customer support takes 12 days to reply and they take their time. I had a parcel and i just asked if my parcel is worth to repack. when no reply came, i decided to pay in full and ship. I had the shipping details. I was told 12 days later that they held my goods just becoz i asked about repacking. Now my package is stuck there without shipping to me even after i sent them details of full freight payment and their shipping details. THIS COMPANY SHOULD NOT BE IN BUSINESS AT ALL. I have been using them for a few years. but now this is the last time i ever using them.

Horrible.. never deal with it.. They received my packages and they were supposed to repackage them.. it’s been 3 weeks and no one has answered my emails. There are many people like me on the company Viber group who have been left stranded without anyone answering them.. The company disappeared!! No phone to call them.. nothing.. it’s been a nightmare!! It feels like a scam!!