Saturday, November 7, 2026 · Customer reviews of US businesses
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552 reviews
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NO dentist online cosmetic clip on veneers. Save 70% by going lab direct. Order an impression kit and take your own impressions at home! No trauma no pain!
Secretveneers (secretveneers.com) has 552 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
552 approved reviews, newest moderated first
Scam. Not worth 50p. Return address is Canada. Please don't buy
By Mr Austin H.
Response from Secretveneers· Jul 2, 2025
To clarify, our return address is not in Canada — this may be a misunderstanding, and we’re happy to provide the correct UK return information. However I would say this is a fake review as we do not have a client named Austin Haigh. Secret Veneers is a UK-based company with over 250,000 happy customers worldwide.
Paid for express service (bearing in mind this is about double the price to normal). Did not get express service . Company blames Royal Mail when I finally got responses. Royal Mail said I have to apply for reimbursement of money through SV but when I contacted them they wouldn't help me . I had 6 sets of teeth made : yes SIX. Non were right. I spent hours trying to contact them and emailing about getting a refund . It's been TWO YEARS since I bought express teeth that I never actually got and never got any credit or reimbursement for them not being delivered EXPRESS DELIVERY, because Royal Mail require the sender to apply not the recipient: no help from them atall. Still paying them off my credit card nearly £400 . In the process of official complaints procedure .
By Amy
Response from Secretveneers· Apr 3, 2025
Hi Amy, We’re sorry to hear that you're still feeling unhappy with your experience, and we want to address a few key points raised in your review. Firstly, we must clarify that Royal Mail is a third-party delivery service and is not under our control. Once a product leaves our facility, we rely on Royal Mail to carry out the final leg of the delivery. We understand delays can be frustrating, but we cannot be held responsible for any issues caused by external postal services. We'd also like to state clearly that you have not been ignored. We maintain a full record of every email and correspondence, showing consistent and ongoing communication on our part. We’ve always tried our best to resolve matters with you promptly and fairly. In a previous review, you labeled us a scam or rip-off company. However, that doesn’t align with the fact that you also confirmed we've made six sets of teeth for you. We made multiple remakes at your request—even when the original products were shown to fit and function as intended in the photos. We did this in good faith and at significant cost to us. Our product is an aesthetic aid—not a clinical or permanent dental solution. It's meant to help restore confidence temporarily, not replace proper dental care. It's vital that expectations are aligned with what our product is designed to do. Unfortunately, when those expectations aren’t met, it sometimes results in unfair judgment. We understand your disappointment, but we’ve gone above and beyond what most companies would do: six remakes, express production each time, and consistent support throughout. This is not the behavior of a company out to "rip off" its customers. We strive to do right by each and every client—even when it comes at a loss. We are still happy to continue working through the appropriate official complaint channels with you and encourage respectful and honest communication going forward. Kind regards, Sv Management
So I’ve made a few reviews about this “ company “ ! They owe me 2 sets of veneers that I have proof of and it’s now been 3.5 months and still absolutely nothing has arrived. In their last reply to my review they stated that they have terminated communication with me because of “ well being of their staff members “ I have tried and tried to get proof of shipment and over and over they would not give me that so I have gotten extremely angry with them. As a company that owes a customer something they are required to fulfill the order. I’m sure they will reply to this review and try to play the victim yet again when all they have to do is provide me proof of shipment and this all goes away. I see that so many of you have had similar issues with them and I’m not surprised. They claim to be a company that “ helps “ people with their mental health and self esteem around their teeth but when it’s on them to provide a well made product ( or a physical product at least ) they just turn it on the customer and act like they are innocent. I’ve emailed over and over and no replies AT ALL. I would really think twice about giving them any business because you will be treated like trash and your hard earned money will go to waste as they tip toe around the fact that they will do everything to “ make you happy “. Find another company because it’s not worth going through with ordering from them since it’ll take forever to receive any veneers from them or if they ever even send you anything and just keep your money and ignore you.
By Rene V.
I read reviews before making purchases. But I have to admit, one thing always concerns me the most. What if I do make a purchase and something is wrong? Will I really be able to reach customer service? I keep getting automated answers through their phone system. NOW IT'S IN THEIR HANDS... WILL THEY RESPOND? I decided to do this on Trustpilot to help others with pre-buyer's jitters.
By My T.
Response from Secretveneers· Nov 18, 2024
Hi - we don’t have an automated phone system? We don’t even have a phone system. We keep our prices so low by being an online service. Our customer service is available on all social media channels 24 hours a day - and our customer service email is [email protected] and you have direct access to your lab technician at [email protected] I hope that puts your mind at rest. I would also like to add you wrote this at 9pm on a Sunday night and I replied at 9am on Monday morning 12 hours later. Amy
Secretveneers are amazing!, went there for standard bl1 and I love them. 10/10 would recommend
By donte H.
I have been ignored by this company when I have contacted them in regards to the problems I have had with the secret veneers . I have different issues such as gum erosion and a badly out of line bite at the bottom teeth which are also uneven , the veneers therefore are unsuitable even after a second set were made . I sent pictures of the issues but my emails are not being replied to!!! Customer service is awful from this company . And no refunds either for a product which is unsuitable for my teeth .
By Alistair P.
I placed my order for secret veneers on 24 August 2024 and I received my order on 12 September; which I thought was quick. When I opened the package I knew immediately the teeth were not made from my impressions. They were a completely different shape to my teeth, they were yellow, thick and bulky and I was unable to get them to clip to my teeth ( I ordered the AL1 ultra thin veneers). I contacted secret veneers on 13 September and told them this and I was told that they were made from my impressions and I should send another impression (at MY cost). I then explained that I knew they had sent me someone else’s secret veneers as I was sent the top and bottom, and I had only ordered the top set. I then requested that, due to their error, they should cover the cost for me to resend another impression to which I was told on 16 September “We don’t pay for return postage I’m afraid, 2nd class signed for is a lot cheaper than special delivery and you can use this service to return impressions to us it doesn’t have to be special delivery” . Disgraceful! I was not happy with this at all! I resent another impression at an additional cost to me on top of the £402.50. I had already paid (they probably lost my original impression) and my new set arrived on 4 October. I can honestly say I am absolutely disgusted with the product. They are an absolute disgrace for £402.50. I had read the description and I didn’t expect them to look like real veneers but they were the quality of the teeth I bought from the joke shop for Halloween as a child when I was 10 years old in both look and quality. Cheap and hideous looking . As it was, that night we had a family gathering of 30 guest and it was possibly the most entertaining of parties we have ever hosted. I put the teeth in and the first comment was “I have never laughed so much since seeing Peter Kay”. The other comment was “You look like methodone Mick from Still Game”. Alongside “Have they give you Shergars impressions?” The comments were hilarious and the teeth were the joke of the night. The product is an absolute disgrace and I would advise “DO NOT BUY”. Secret veneers you are an absolute disgrace! Your product is pathetic! Hindsight. Any company that has confidence in their product would offer a money back guarantee if the customer was not happy. This says it all! Even they can’t have confidence in their own product! Yes they will work with the customer until the teeth are right they say but when I saw the quality I know they could never ever look right. Definitely no secret about these veneers!
By Lynn B.
Response from Secretveneers· Oct 9, 2024
Dear Lynn, Thank you for your feedback. We appreciate you sharing your concerns, as it helps us to continue improving our service. Firstly, we'd like to clarify that our technicians are currently still working to correct any issues you may have. Additionally, we remade the upper veneers based on your feedback, and from the photos you provided, the veneers appear to be fitting with the very slight exception to a few gaps between the tooth surface and the soft gum tissues. From my observations I would say the veneer is neither too thick nor bulky. Our veneers are carefully designed to mimic the natural appearance of your teeth. The only difference is the design and material we use, which may add a very minimal 0.2mm to the tooth profile. This slight increase in thickness is necessary to achieve the durability and aesthetic quality that our customers love. We feel that your 1-star rating is somewhat unfair, as we have been actively working with you to resolve your issue and ensure you are satisfied with your veneers. Nevertheless, we remain committed to helping you achieve the smile you desire. Thank you again for your feedback, and we look forward to hearing from you to continue addressing any concerns. Best regards, JPD & Secret Veneers
USA purchaser here! Received mine in the mail today! This company’s Customer service is beyond amazing! They even checked on me to make sure my family was safe through Hurricane Helene! I purchased the A1 shade and they look so natural! I have a lisp which is expected so I’m going to have to get used to the way the feel in my mouth but I am so happy with the way these turned out! Thank you Secret Veneers for helping me get my smile back and for being so incredible through this process! May God bless your company immensely!
By Happy C.
