Sears PartsDirectReviews of searspartsdirect.com

I ordered a gliding rack for my oven back on November 2nd 2025 in hope of having it in time for Thanksgiving 2025. I never received it, and have complained 3 times, am always told I will hear back in 2-3 days. My last inquiry was Sept. 2nd, 2026. I still have not receive a response to any of my inquiries, although whoever (or whatever bot) I am chatting with is always very sympathetic. Do the math--It has now been more than 10 months and I still do not have the oven rack and my credit card has not been reimbursed the $365 I was charged for the item. The many times I checked the shipping status the message was always "Shipping status: Shipper created a label. UPS has not received the package." I am at wits end.

The part came in a couple of days. Reasonable price. Easy to find with my model whirlpool fridge.

I was in a chat with Lillian from sears parts direct. I gave the model numbers and part needed and she said this part was correct, even though the photo was wrong. I asked if the main wire harness to the engine was 8 wires and she said yes in 2 rows. Then I corrected the number of wires to 9 and they are 3x3 in the plug. She then said sorry... yes it is 9. She insisted it was the correct part even though the photo was wrong. The part arrived and it was wrong.

I ordered a part that happened to be the wrong one it was unopened and unused still in its package. assuming it's returnable within thirty or sixty days From sears parts direct who is supposed to be a reptible company, and I found that not to be the case, there's no one to talk to accept a chat with a I. This is going on for2 months already the only response I get that it's under review. And now they don't even respond at all I recommend not to purchase from them. They do not stand up to the reputation.

Ordered a part and paid for expedited shipping, it has been 4 days and I have not received the part neither any tracking information. The AI system only saying that the part is in queued and that the supplier will contact me with order updates in 3 days. Will never order from this people

warning!!! do not order from here i have spent 4 days trying to figure out where my order is and to try to speak to a person and there is no way of doing either on top of that it is impossible to cancel the order its a completely fraudulent ai run website

This is a scam. There is no customer service. I placed an order on 09/06/2026. It said that it would be delivered the next day. They are now saying that my order doesn’t exist not exist. Order #W050764. There is no customer service. Only AI, and all that it says it s that my order doesn’t exist, and that there are no customer service associates available. Do not shop here.

This group is absolutely a scam. I have no idea how anyone could say they’re real. They are purposefully designed to tell you they have a part in stock that they can ship quickly that they absolutely don’t have, and then give customers no way of canceling. It’s all purposeful. They told me it would be delivered same day, then it would ship same day, then I would have an update on shipping in 48 hours, then I wouldn’t have an update on shipping for 5 days when the “research team” could get to it even though they said it was same day shipping initially. I called and no one was available so I spoke to the chatbot and it wouldn’t even try to connect to anyone. DONT USE THIS SITE