Believe the reviews about poor customer service
In a review I did for a handbag, I said that I was rethinking Sea Bags being my new favorite brand, and now that I can personally confirm that their customer service (not in-store) is poor and inconsistent, I'm afraid there's no more thinking needed about it. I've never had to return a handbag in my life and I also don't usually spend $150 on them, but the lupine stripes was just too cute on-line and when I saw it in person at a store, I had to have it! Two months later, the "whipping" unraveled and came off so I emailed customer service. I didn't hear anything from them until I put an uncomplimentary comment on their Facebook page. Then I got an email and we got to the point where I was going to return the bag to be repaired. I guess the next step would be to send me a return label to use, but communication stopped dead in a short time. I emailed multiple times after the ghosting, both directly to the person I had been emailing with and then to the generic customer service email. It's been a month since the email conversations started. The store where I bought the bag is 4 hours away where I usually only get to once a year. I will actually be in that area again soon and plan to just return the bag for a refund - and never buy another one! AI has been showing me other "beachy" bag companies on social media so it's not like Sea Bags is the only game in town.
By Brenda T.