Helpfulness
The lady to whom I spoke (unfortunately I don't remember her name, except it started with a G) was very helpful and polite.
By Cynthia M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
41 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Scout & Cellar is listed under Beer & Wine in Celina, Texas.
Scout & Cellar (scoutandcellar.com) has 41 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
41 approved reviews, newest moderated first
The lady to whom I spoke (unfortunately I don't remember her name, except it started with a G) was very helpful and polite.
By Cynthia M.
Aileen was great helping me with an address change for a shipment. Thank you!
By Teri
I cancelled my membership almost a year ago. In the middle of the night, I received an email saying I ordered one bottle and it will be shipped to me soon. They don’t have my current payment information. When I talked to the online chat bot, it said all active members are being moved to a different platform so I have to reactivate my account. I don’t have an account anymore, this is a scam. I’m pretty sure they want me to reactivate my account, in hopes I will go through with the wine purchase I didn’t sign up for. This is a very pathetic way to get sales. I like the wine, but I won’t be purchasing in the future due to this.
By Courtney P.
Jonel was SO patient and thorough in helping me with navigating to the new platform (which is so AWESOME, btw!) Such a pleasure to have this experience IN ADDITION to yummy, wonderful wine!
By Gail S.
New system hiccups resolved quickly In trying to activate my account in the new shopping storefront, I ran into some shipping issues. I called, and within a few minutes, customer service had my order confirmed and hopefully on its way soon. I love that they ship in the summer.
By Kim H.
In trying to activate my account in the new shopping storefront, I ran into some shipping issues. I called, and within a few minutes, customer service had my order confirmed and hopefully on its way soon. I love that they ship in the summer.
By Andi M.
I love how this brand tests every batch! I don’t need to worry about pesticides or too much sulfites when I’m drinking on Friday night with husband…no headaches with this brand.
By Btchyburnette
I’m not big on wine but I do enjoy an occasional drink. Having a membership saves me the trip to the store and I always have a bottle to share with guest or when I attend an event. But my go to would be wilderness road I can drink it straight or substitute it for vodka. I have food intolerances and it is such a piece of mined to know exactly what’s in my drinks.
By Erica C.