Scout & CellarReviews of scoutandcellar.com

I called because a customer's wine club order was processing and they were in Europe for 2 weeks. I asked to cancel the order and was told since it was processing they would try but may not be able to but if they couldn’t cancel it they assured me they could have the order diverted to my house, took down my info and told me I would receive an email confirming all of this. No email or communication from them in a week and today the shipping info updated for the order and it’s out for delivery to my customer’s house. Not happy, terrible customer service and as a consultant it makes me look bad too even though I called and tried to fix the issue.

I have enjoyed being a Scout Circle member with quarterly shipments for at least 3-4 years. I was waiting for my October 2025 shipment but had no email confirmation. When I reached out to customer service to find out why, they looked up my information t said we changed our system and your information for not included. It was a "sorry but not sorry" explanation. If you want to continue you have to sign up again. No thank you! If you did have some type of system change and members need to reenroll, communication should have gone out to that effect. Apparently, you have not appreciated my business all these years. I even bought larger orders outside of the Circle membership. I declined to reenroll because I do not spend my money where it is not wanted.