ScispaceReviews of scispace.com

Suite # 217 691 S Blvd CA, Milpitas, California

Write a review Directions Website

The Fair Hearing score

4.4/ 5

Great

405 reviews

Scispace4.4Great

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Scispace

SciSpace is an end-to-end research platform transforming academia by helping researchers summarize research papers using AI. It breaks down complex scientific texts to help researchers and students read, understand, and analyze academic papers more efficiently. It allows users to upload PDFs, ask questions, highlight text to generate explanations and summaries, and discover related papers and citations. It uses natural language processing and machine learning to enhance literature review, paraphrase, generate citations, and research workflows.

Scispace (scispace.com) has 405 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: scispace.com
Website: scispace.com
Category: Research & Development
Location: Milpitas, California
Listed on The Fair Hearing: 2026

More in Research & Development, California

Write a review

Dec 30, 2025

Welcome duplicate charges and access to fraud charges on your account

The platform serves a basic purpose, but the customer service leaves a lot to be desired. I would go as far as saying it is non-existent. In addition to having poor customer service, there is no security on usage of your bank cards. I seem to have been charged twice for this service, and it turns out that I had an account created with my email that I use regularly and a google email, that I don't recall creating and never used. So I have been charged twice for overa a year on this and the only explanation I get, is that we have users create multiple accounts using the same card all the time (access to fraud readily available). No exception or even transfer of the paid funds to the active account offered, just a sorry excuse that nothing is possible. As soon as I find an alternative to this service, I would rather cancel than use this company anylonger

By lucielle

Response from Scispace· Oct 16, 2026

Thank you for laying this out so clearly. We’ve noted your feedback about the support you received, and we’re also sorry the explanation about multiple accounts on the same card came across as dismissive, as it wasn’t meant to suggest anything about you. Finding a second account you don’t remember creating, and learning you’ve paid for both for over a year, is upsetting. We’d like to review both accounts and the billing on each. On your concern about card security, your card details are confidential and private, and we treat them that way. You can also change your payment method at any time from your account settings. You also asked whether the funds could be moved to your active account, and that’s a fair question. Please email us at [email protected] with both account emails and the link to this review, and we’ll look at what can be done. Thank you for being so specific about what happened. We understand if you choose to move on, and we hope you find the tools that suit your research best.