Excellent
Reliable, quick, and effective! Excellent app for academic purposes
By XY
Friday, November 6, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
405 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SciSpace is an end-to-end research platform transforming academia by helping researchers summarize research papers using AI. It breaks down complex scientific texts to help researchers and students read, understand, and analyze academic papers more efficiently. It allows users to upload PDFs, ask questions, highlight text to generate explanations and summaries, and discover related papers and citations. It uses natural language processing and machine learning to enhance literature review, paraphrase, generate citations, and research workflows.
Scispace (scispace.com) has 405 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
405 approved reviews, newest moderated first
Reliable, quick, and effective! Excellent app for academic purposes
By XY
Recieved an excellent customer support.
By Richard A.
This company stores customers’ credit card information and processes charges without clear authorization. There is no communication regarding these charges—no email, invoice, or prior notice—yet the card is charged quietly. Compounding the issue, their cancellation policy is limited to 24 hours, but without any charge notification, customers may not even realize a charge has occurred within that window. Customer service has been unresponsive and unhelpful in resolving the matter. Overall, this has been a very poor and concerning experience.
By monika
Response from Scispace· Oct 16, 2026
Thank you for taking the time to write this, and we’re genuinely sorry that your experience left you feeling worried and unheard. We want every customer to feel confident about how they’re billed, and we’re sorry this didn’t feel that way for you. To give some context, our subscriptions renew automatically until they’re cancelled, and a plan can be cancelled at any time from your account settings. Billing is processed only for the plan you’ve subscribed to, and we recognise that how and when renewal information reaches customers matters just as much. We’ve noted your comments about renewal charges, communication around them and the support you received, and we truly appreciate you being open about all of it. Thank you again for raising this, and we wish you the very best with your work.
Support team do his job very great. It help me a lot. Very big thankyou
By Phadung N.
It has been about a year that i am using Scispace. It helps read and understand the papers. however the user should check and make sure the given content is correct.
By Hossein A.
Great service, really appreciated.
By Fahad Elahi K.
Good customer service when cancelling my subscription
By Claire T.
My problem was promptly understood and solution initiatiated.
By Ajit N.