The clarification and responsiveness of…
The clarification and responsiveness of the staff are great and it not only helps the user address the problem,but also reassre that the staff is there with the user.
By Kim M.
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
405 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SciSpace is an end-to-end research platform transforming academia by helping researchers summarize research papers using AI. It breaks down complex scientific texts to help researchers and students read, understand, and analyze academic papers more efficiently. It allows users to upload PDFs, ask questions, highlight text to generate explanations and summaries, and discover related papers and citations. It uses natural language processing and machine learning to enhance literature review, paraphrase, generate citations, and research workflows.
Scispace (scispace.com) has 405 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
405 approved reviews, newest moderated first
The clarification and responsiveness of the staff are great and it not only helps the user address the problem,but also reassre that the staff is there with the user.
By Kim M.
Jenny is a one of your great employee I can tell , get her a promotion!!! Because of her super efficient help, my question was solved immediately, really appreciate her and your team:)
By 鈞皓張
Overall really good experience, service and attention wise. Enjoyed using Sci-space for my investigation proyects, made my life way lot easier. Customer service was very straight forward and friendly, helped me through a refund process.
By Juan O.
good easy but not fast as expected.
By Gade K.
The automatic annual renewal subscription just withdrew money from my bank account without notifying. Since, I haven't used scispace (because I don't do research anymore), I want to cancel the subscription and want my full refund. So, I contacted through email. But the email response is super fast and got immediate reply. They also replied that my money will be fully refunded also. Thank for your quick responses.
By Bopan
The Service was fantastic!!
By Yangju Yi S.
First time in my life that to cancel a subscription was so easy and fast using their customer support. Pretty straight forward. No questions to be asked. My congratulations.
By Joao N.
Very good support team/customer service, thank you very much. Immediate action was received. I almost lost hope since I read otherwise on Reddit, but I experienced the opposite. Thank you again.
By Saint Mikhaiella W.