Many years ago I purchased a Schwyn 270…
Many years ago I purchased a Schwyn 270 recumbent exercise bike. It worked great for five years. I stopped riding for a while. When I stared back up the bike could not increase the tension on the fly wheel. I called the customer support and actually reached a live person. She was able to figure out the problem quickly. The motor that moves the magnet in and out to adjust tension was bad. She sent me the part along with detailed instructions on how to remove and install it along with a tool for removing the cranks and a video as well. I was able to make the repair myself within an hour and the bike is working like new. She also sent a follow up email to see how I did. That’s what I call Customer Support.
By JustAnswerRandy C.