Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
522 reviews
Schwank GrillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.
Schwank Grills (schwankgrills.com) has 522 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
522 approved reviews, newest moderated first
Easy to use website
By Ben S.
Response from Schwank Grills· Sep 23, 2025
Hi Ben, thank you for the 5-star review! We’re glad to hear you found our website easy to use, making the shopping experience simple and smooth is something we strive for! Happy grilling!
Great company, awesome grill
By US C.
Response from Schwank Grills· Sep 23, 2025
Hi, thank you for the 5-star review! We’re thrilled to hear you’re enjoying both the grill and your experience with our company. Your support means a lot to us. Happy grilling!
Site did not load and order pages did not work on iPhone - photos and videos appear to be all generation 1 grills and there is no user manual available on line. I had to order using a Mac and the promo codes and special offers were ambiguous - actually I’m hoping the grill works better thank your website !!!
By Stewart E.
Response from Schwank Grills· Sep 17, 2025
Hi Stewart, thank you for your feedback. We’re sorry to hear you had issues with the site on your iPhone. If you contact us at [email protected] with some more details we’d be happy to look into the problems you experienced and make sure you have everything you need. We hope you enjoy your new grill!
Discount codes that can't be applied to bundles; discount codes that can't be applied to accessories. Received a popup on the website offering a discount code only to have it tell me it was invalid when I tried applying it. Having to go back and forth trying to figure out the best deal is a pain. I almost went with a different manufacturer just out of frustration. If I would have been able to find Beefer XL available in the US, that's probably what I would have ordered instead.
By CurtP
Response from Schwank Grills· Sep 17, 2025
Hi Curt, thank you for taking the time to leave this feedback. We’re sorry for the frustration with the discount codes, we know how confusing that can feel. Some of our promo codes are tied to specific items, and for free-item offers all qualifying products do need to be in the cart for the code to apply. If you run into any trouble in the future, please don’t hesitate to reach out to us at [email protected] and we’ll be happy to walk you through it. We appreciate your input as it helps us improve, and we hope you’re enjoying your new grill.
Don’t quite understand the 82 bucks you guys add to the tab for cash back or ?
By Dave N.
Response from Schwank Grills· Sep 17, 2025
I understand your concern about the $82 charge. Let me explain - at checkout we offer shipping insurance through our partner, Onward. This is automatically added for your convenience, but you do have the option to remove it before finalizing your order if you prefer. The shipping insurance gives you perks like 2% cash back to be used on a future purchase as well as protection for shipping damages. If the damage occurs we file the claim for you and replace your item free of charge & immediately while the claim is still processing. If you’d rather not include this service, you can opt out at checkout, but many customers find the extra protection and perks worthwhile.
Don’t get me wrong. I love this grill. I used it at least four days a week but now it won’t stay lit. I’ve contacted support by email. It’s been six days. No one’s contacted me. I sat for hours on their chat and then finally somebody answered me after I left a message on their phone, which nobody answered. UPDATE: Support did reach out and everything is being taken care of. They have been patient with me sending it back since I don't want to be without it. Since contact they have not hesitated to reach out to me so I want to update this review.
By Patrick W.
Response from Schwank Grills· Sep 17, 2025
Hi Patrick, thank you for your honest feedback. We’re sorry you had such a hard time reaching support earlier on, that’s not the level of service we want to provide. We’re glad we were able to connect with you since then and get your issue taken care of. If you ever need anything else, please don’t hesitate to reach back out to us at [email protected]. We really appreciate you as a customer and hope you’re back to enjoying your grill.
The product arrived as promised and the quality of the product is as expected. Definitely a well made machine. I have now cooked about 10 different steaks on it and a few hamburger patties. The heat is tremendous and it creates a nice crust for sure. I have used the highest quality dry aged beef from Snake River Farms only. I consider myself an expert with Grilling and have extensive experience with open wood fire cooking as well as offset smokers. This grill does what they say in terms of cooking time etc...However even with using the butter bath with various herbs, the flavor profile of the steak cannot come close to a wood fire or charcoal grill. Frankly the flavor from my DCS propane grill is superior by a long shot. As I have played with this more, it makes sense why. Most of the great flavor we come to expect from grilling is in good part from the smoke generated from fat falling on the grill surface underneath. The set up of this grill simply can never create that type of flavor. I was expecting a flavor profile more akin to New York steak houses like Wolfgang who do use these types of sear grills, but upon further research it's a component of the cook not fully cooked this way. Buyers of this product should know what to expect.
By Andrew B.
Response from Schwank Grills· Sep 17, 2025
Hi Andrew, thank you for sharing such a thoughtful and detailed review. We’re glad to hear you’ve been impressed with the grill’s build quality and searing performance, and we appreciate your feedback on flavor expectations versus wood or charcoal cooking. You’re absolutely right that this style of grill is designed for high-heat searing rather than smoke-driven flavor, but for inspiration, you may want to check the recipes available on our website at schwankgrills.com. If you’d ever like further tips or support, feel free to reach out to us at [email protected].
Great website, recipes and ease for ordering. I am very excited to start grilling!
By PT B.
Response from Schwank Grills· Sep 23, 2025
Hi there, thank you for the 5-star review! We’re glad to hear you found the website and recipes helpful, and it’s great to know you’re excited to get started. We can’t wait for you to fire it up and enjoy your first cooks, happy grilling!
