Schwank GrillsReviews of schwankgrills.com

sent back grill took approx 6 weeks to get back

Great Service

Was is to order but haven't received the grill yet

Unbelievable customer service!

This is my second Schwank Blazing Bull. I used my first one so often, I wore it out. The Customer Service Rep was very helpful in getting me set up with a new grill. Service was outstanding! You cannot buy a better grill for a high-end restaurant quality sear! Works awesome on all types of meats and chops!

Took to long for contact

I purchased this Schwank grill in November 2024, along with the grill cart and cover. My total investment was nearly $2,000, and unfortunately, I now feel it was a complete waste of money. When the grill worked properly, it cooked excellent steaks. Unfortunately, the problems began within the warranty period. It started with inconsistent grilling and difficulty maintaining consistent cooking results. Then the grill began shutting off during use, even though the gas tank was full. Eventually, the starter stopped igniting altogether. I contacted Schwank customer service several times while these issues were occurring. I was either ignored or repeatedly told to go through troubleshooting procedures. I followed the troubleshooting steps, but nothing resolved the problems. I have now been without the use of the grill for several months. For a grill at this price point, that is completely unacceptable. Another major issue is that the grill's components are very difficult to clean and maintain. For a premium grill, I expected routine cleaning and maintenance to be much easier. What is especially frustrating is that I made every effort to address these issues while the grill was still within the warranty period. Had my concerns been properly addressed when I first contacted customer service, this situation might have been very different. Instead, the problems continued until the grill became essentially unusable. Schwank has now offered to waive the parts and labor as a goodwill gesture, which I appreciate. However, I am still being asked to pay $100 for round-trip shipping, and I no longer have the original packaging. More importantly, this does not change the fact that I repeatedly sought assistance while the grill was under warranty and did not receive an effective resolution. A grill that costs this much should be reliable, well-designed, and built to last. I should not have to spend nearly $2,000 on a grill, cart, and cover only to have it become unusable after a relatively short period of time. My experience has been extremely disappointing. While this grill cooked great steaks when it worked, reliability matters more than performance when it is working. I would not recommend this grill to anyone looking for a dependable premium grill. At this point, I am seriously considering purchasing a replacement from a different manufacturer.

Shipped quick and also it shipped fully assembled. Very well made. Can wait to cook on it