ScentGiantReviews of scentgiant.com

I placed an order with ScentGiant and was expecting at least some communication regarding my purchase. However, despite sending multiple emails, I did not receive any update on my order for an entire week. The lack of response and poor customer service is very disappointing. Until now, I have no updates and don’t know anything about my order. If a company is selling products online, they should at least provide timely updates and be responsive to customer inquiries. I wouldn’t recommend ordering from them if you expect clear communication and good service.

Great Experience! A++++

I guess it’s my own fault but I thought these were the big jar candles but instead they’re the tiny little ones….just disappointing

I ordered, was charged for my order and never received the order. I’ve reached out in the Facebook Marketplace three times (where I initiated the order) with only an initial response but no follow up to the status of my order or why it never arrived. No reimbursement received.

Ordered with 1 day priority shipping on the 12th it's 8 days later and I haven't even received a tracking number or any update on my shipment, kind of disappointing.

I placed a big order and when I received 4 of the candles where broken. I emailed them to let them know with no response.