VERY bad support/service.
I used to be a customer for about 2 years. The only reason i gave them 2 stars instead of 1 is because they have a dashboard with several usefull functions and flexibility. Price/specs wise i never complained, even though i've heard from many others that scaleway has (very) bad specs/cheap hardware. But as i never had any issues with it, i never bothered it. Support... VERY BAD. many people from the customer service doesn't take the time to actually read your ticket or give a good answer. It takes several times to 'ping-pong', untill you get a real answer instead of a no cheap half assed answer. They've recently changed their payment options(without notifying it's customers), which made it incompatible with mine payment options. When i tried to 'ping-pong' again. I get as answer "Back up your files before we gonna delete your server". As i have no way to pay the monthly bills anymore. I DO NOT RECOMMEND TO STAY AT SCALEWAY! EDIT: I have send the mail, 2 weeks later... still no reply. EDIT 2: Another 2 weeks passed(in total 4 weeks)... still NO REPLY.
By Barend
Response from Scaleway· Nov 26, 2019
Hi Barend, We sincerely apologize for your bad experience. The situation is quite strange because we never change payment methods until we have informed the customers concerned beforehand. I would like to understand what happened. Can you give us more information at [email protected] ? Sincerely, SL