Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
288 reviews
Say InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make sense of car insurance by giving drivers the information they need to pick the coverage that’s right for them. Basically, we’re keeping insurance simple. Just like it should be.Transparent. Clear. Simple. What sets us apart? Roadside Assistance included in every policy. Clear and transparent about coverage options. Discounts like Advance Pay, Pay-in-Full, and Anti-Theft.It’s insurance, your way.We provide coverage in Colorado, Kansas, Illinois, Indiana, Missouri, Tennessee.Get A QuoteCoveragesAbout Us Our Say Service Squad will be there for you whether you want to call in, chat online, or even email about anything insurance related.
Say Insurance (sayinsurance.com) has 288 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 27 reviews with 4 stars · Clear filters
You guys just increased my premium for no reason.
By Oyetunji A.
Response from Say Insurance· Jun 12, 2019
We're sorry to hear about your rate increases. We do appreciate your feedback and you taking the time to review us. If you call us at (800) 225-5729, a Say Service Squad member may be able to look into why your rates have increased.
I wish they had a mobile app
By Wesley A.
Response from Say Insurance· Jun 5, 2019
Thank you Wesley for the feedback. We are always seeking insights on ways we can improve our customer experience.
They need to start implementing other payment options, or not making auto pay a requirement. It’s really an inconvenience that they are not able to cancel or postpone auto payments. I’ve had this happen to me on a few occasions where my pay periods don’t Aline with my payment. While yes Perhaps taking a little more responsibility in making sure the appropriate funds are available to be pulled, life does happen and sometimes the reality of things are making late payments sometimes. Would be nice to have that option or peace of mind to postpone when things come up
By Alexah J.
Response from Say Insurance· Jun 6, 2019
Thank you for the feedback Alexah. We love hearing about ways we can enhance our features and product offerings for our customers.
