Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
288 reviews
Say InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make sense of car insurance by giving drivers the information they need to pick the coverage that’s right for them. Basically, we’re keeping insurance simple. Just like it should be.Transparent. Clear. Simple. What sets us apart? Roadside Assistance included in every policy. Clear and transparent about coverage options. Discounts like Advance Pay, Pay-in-Full, and Anti-Theft.It’s insurance, your way.We provide coverage in Colorado, Kansas, Illinois, Indiana, Missouri, Tennessee.Get A QuoteCoveragesAbout Us Our Say Service Squad will be there for you whether you want to call in, chat online, or even email about anything insurance related.
Say Insurance (sayinsurance.com) has 288 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 13 reviews with 3 stars · Clear filters
I've been with Say only for one year and my car insurance has gone up twice.I never filled a claim against my coverage.
By Vivian G.
Response from Say Insurance· Sep 12, 2019
We're sorry to hear that. If you'd like to discuss this further please call our Say Service Squad at (800) 225-5729, and they may be able to look into why your rate is increasing.
Do not communicate well on changes in someones policy
By Brandy F.
Response from Say Insurance· Jun 5, 2019
We're sorry to hear that Brandy. We'd love to look further into this. Please call us at (800) 225-5729 so we can help make things right.
Customer service can be way better. My car got hit and I had a employee come out to look at it. He said that for the damages, SAY would pay for the damages. I have yet to hear from anybody and I did not receive anything. It's been difficult to get in contact with anybody.
By Renysha H.
Response from Say Insurance· Jun 5, 2019
Thank you Renysha for letting us know. We would like the opportunity to investigate your feedback further. Could you please contact us at [email protected] or call us at (800) 225-5729? We’ll work with you to resolve any issues as quickly as possible.
I don’t feel That the prices are as good as other agencies and you get a lot more from them
By Beckie
Response from Say Insurance· Jun 5, 2019
Thank you Beckie for taking the time to bring this to our attention. We will use the feedback to make us better.
Like any insurance company they're a real piece of poop, just not a stanky one. Tolerable basically. They do what they say they're gonna do and you can't ask for more than that.
By Juan L.
Response from Say Insurance· Jun 6, 2019
Thank you Juan! We'd love to hear how we can improve our customer experience.
