Good customer service
Good customer service
By Agnes A.
Response from Say Insurance· Oct 2, 2020
Thank you, Agnes, for the awesome shout out about our Say Service Squad. We think they're pretty great too!
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
288 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make sense of car insurance by giving drivers the information they need to pick the coverage that’s right for them. Basically, we’re keeping insurance simple. Just like it should be.Transparent. Clear. Simple. What sets us apart? Roadside Assistance included in every policy. Clear and transparent about coverage options. Discounts like Advance Pay, Pay-in-Full, and Anti-Theft.It’s insurance, your way.We provide coverage in Colorado, Kansas, Illinois, Indiana, Missouri, Tennessee.Get A QuoteCoveragesAbout Us Our Say Service Squad will be there for you whether you want to call in, chat online, or even email about anything insurance related.
Say Insurance (sayinsurance.com) has 288 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 222 reviews with 5 stars · Clear filters
Good customer service
By Agnes A.
Response from Say Insurance· Oct 2, 2020
Thank you, Agnes, for the awesome shout out about our Say Service Squad. We think they're pretty great too!
I have had several insurance over the past 40 yrs. Allstate, State Farm, and now Say. None of the two big names have shown the kindness, consideration, and thoughtfulness as SAY has I will always be moved by the Covid 19 gift check. It was so thoughtful and caring at a time when most companies were being heartless. Not to mention the wonderful, friendly, helpful customer service that I have received when ever I needed to speak to an agent. The second gift of the insulated cup with the air freshener in the box was a pleasant surprise and such a nice quality useful gift. You folks are all doing an A+ job and I want to use this review to say Thankyou so very much for your thoughtfulness in these critical and stressful times. Gratefully, Carole Liantonio
By Carole W L.
Response from Say Insurance· Oct 2, 2020
We are so grateful for your kind words, Carole. Thanks for sharing your review with us and the community!
I have been with Say about 3 years now. We have had 2 claims, one for a hailstorm and another when we were hit by someone following too closely. I have never been so pleased with an insurance company. Our rate is ridiculously cheap and I find the website super user friendly (honestly I'm glad there is no username/password sign in option because that's one less password I will need to remember). The roadside assistance is also excellent. My husband had to have a vehicle towed once, another time our car battery died and they came out to charge it, and I've locked my keys in my car countless times and they have always been quick to the rescue. I've recommended Say to all my family and friends and every single time they get a quote, it ends up being cheaper for them than their current provider and offers more coverage. The only negative thing I have to say about Say Insurance is that they don't have a referral program--I'm making you people so much money, I just want a little bit of the cut lol Thank you for such an awesome experience, Say! We will be lifetime customers! :)
By Nicole Sheri C.
Response from Say Insurance· Sep 28, 2020
Thank you, Nicole! We are so happy to hear about your experience and love having you as part of our Say family.
The lady that assisted me went above and beyond to help while being super kind. It was a great experience.
By Miranda S.
Response from Say Insurance· Sep 28, 2020
Thank you, Miranda! We'll be sure to share your great review with our Say Service Squad. We're thrilled you had a positive experience with them!
Reasonable prices, easy to reach customer service in times of need
By Bernard K.
Response from Say Insurance· Sep 11, 2020
Bernard, we're glad you're loving your rate and our Say Service Squad!
Simple and easy process for set up, renewal, and access to important information via the online portal. The 24/7 roadside assistance included with the policy has proven helpful when my tire blew out!
By Ethan M.
Response from Say Insurance· Aug 19, 2020
Thanks for sharing your review with us and the community, Ethan!
We signed up with Say a little over a year ago. The first day the policy was in effect we left on a road trip. Our car broke down in the middle of Wyoming on a Saturday.. We used the roadside assistance to get a tow truck, we had to be towed twice over the next couple of days to get to a dealer. They were very nice and helpful. Very pleased so far.
By customer
Response from Say Insurance· Aug 18, 2020
Thank you! We are so happy to hear about your experience with our Roadside Assistance.
Great Service
By Sukanth G.
Response from Say Insurance· Aug 13, 2020
Thank you, Sukanth, for the awesome shout out about our Say Service Squad. We think they're pretty great too!