Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
446 reviews
SaunaboxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We've created the world's most accessible at-home wellness experience.
Saunabox (saunabox.com) has 446 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 322 reviews with 5 stars · Clear filters
Nicole was very, very helpful! Informative and dependable. I needed some special attention due to my address change and she gave me sound advice. She was very helpful!
By Joe
Response from Saunabox· Aug 20, 2026
Thank you, Joe! We’re so glad Nicole was able to help with your address change and make the process a little easier. We really appreciate you taking the time to recognize her support and communication!
My fan stopped working after months of use and they replaced it no questions asked just a short video of the problem. No hassle! Great customer service. Would recommend 100 percent.
By Miguel A.
Response from Saunabox· Aug 11, 2026
Thank you so much! We’re glad we could get your fan issue resolved quickly and make the replacement process hassle-free. We really appreciate your recommendation and your support!
Texted a stream of consciousness to pout that I wasn’t accepted as an ambassador. First world problems I know. BUT- I’m not an influencer. Just someone who loves my sauna. Anywho, Nicole responded to me in the most iconic, professional, hilarious way and y'all need to give that girl a raise last week. This is the kind of customer service that will heal the world.
By Sarah H.
Response from Saunabox· Aug 11, 2026
This absolutely made our day! We’re so glad Nicole was able to make the experience a memorable one. We’ll definitely make sure she sees your kind words. Thank you for being part of Saunabox
Ordered using HSA with the help of Nicole! She texted with amazing customer service to walk me through finalizing my order, and I'm saving her contact info for any future questions. I love that I can text to get help and quickly! A game changer, our family is so excited to use our sauna!
By Rachel L.
Response from Saunabox· Aug 11, 2026
We’re thrilled Nicole was able to help make your HSA purchase simple and smooth. We love hearing that texting our team made the process easier, and we’re so excited for you and your family to start enjoying your sauna!
I received great customer service from Nicole! I had a few questions about the Pulse Pro and she was very professional, responsive and friendly. She was so detailed that I purchased it once all my questions were answered. Thank you Nicole for all your help again! You made buying a pleasure!
By Scott A.
Response from Saunabox· Aug 11, 2026
Thank you so much for the kind words! We’re so glad Nicole was able to answer all your questions about the Pulse Pro and make the experience easy and enjoyable. We truly appreciate your support
Fantastic sauna with red light capabilities. Recently had a problem with my remote, contacted the support team, and they quickly responded with a solution. Everything is working as it should now! Can’t say enough about the customer service! It’s a rare occurrence these days and it’s encouraging to know there are still great people and great companies like SaunaBox.
By Alanna
Response from Saunabox· Aug 6, 2026
Thank you so much for the kind words! We’re glad our team was able to quickly resolve the issue with your remote and get everything working properly again. We truly appreciate your support
I purchased a Saunabox plus pro and started having an issue with the remote. I contacted customer service and they quickly addressed my issues. I had read some reviews stating their customer service was lacking but that was not the case for me. They did an excellent job.
By Brian M.
Response from Saunabox· Aug 6, 2026
Thank you for sharing your experience! We’re glad our team was able to respond quickly and resolve the issue with your remote. Providing helpful and reliable support is very important to us, and we appreciate your feedback.
Nicole was amazing and super helpful through the process with me purchasing my FORGE. Very excited!
By Tucker T.
Response from Saunabox· Aug 6, 2026
Thank you for the wonderful review! We’re so glad Nicole was able to make the purchasing process easy and helpful. We’re excited for you to receive your Forge and hope you enjoy it!
