SauderReviews of sauder.com

Impressed. Excellent assembly instructions. I did have one metal part that was slightly bent. I called, a human answered the phone. WOW. they immediately packaged up a replacement part and shipped it. Frist class service. Thanks

Had what I needed

Great customer service! I called because I was missing a piece for assembly. I talked to a real person. The call took less than 5 minutes. They shipped the part immediately. I also love the 5-shelf bookcases I bought from them. Affordable, attractive, and durable.

Excellent experience with after sales service. Very surprised to see the complaints from others. They sent me spare parts for furniture which was quite old and didn’t charge me. The lady I spoke with was very pleasant and helpful.

I bought a Sauder sewing table, second-hand. It was missing two plastic trays, so I called the store to buy new ones. The company shipped the trays and dividers free of charge, even though I did not buy it new. I immediately subscribed to their email updates. My next new purchase will be from them.

We recently made the mistake of purchasing Sauder products through Office Depot/Office Max, not knowing that OD/OM has their products manufactured in Vietnam, apparently to save money. When we received our desks, bookcases, and filing cabinets with scratches, gouges, parts installed incorrectly (etc), I tried to contact OD/OM with NO success (DON'T BUY FROM THEM!). I then contacted the Sauder HQ in Ohio, and was rewarded with the nicest people, who replaced any damaged parts as quickly as they could, not requiring me to return any of the original parts from OD/OM. 5 Star Service, Sauder! Many thanks!

I bought a dresser from sauder and the 2 draw pull was defective by manufacture , called customer service the rep. Becky on 10/14/2022 11:45 am -11:50 am. She was very helpful & pleasant,she knows her job and does it well she immediately resolve my problem. I have always order product from Sauder for the name brand and its quality.

I have ordered several pieces now from Sauder, a made in America company (Ohio). I have found their DIY furniture to be FAR superior to any of the other particle board or "composit" wood furniture. The pieces I bought of their Barrister Lane collection are actually stylish, very sturdy, and come extremely well packed to avoid damage... very impressive packing ! And, as hard as it is to believe, their items do not have that strong objectionable smell of most DIY furniture ! ! Also a surprise, their support representatives are very accessible, speak fluent English, and are even PLEASANT and friendly... NO ROBOT like talk as if they have shut off the audio while you explain why you called, and then just reading from a script of some kind that has nothing to do with the question you asked, just pick a from a list of ten answers no matter what the question .... the business model of so many these days ! Rare to have a person who seems so "human" for sure !