Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
98 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It’s simple; we strive to provide the best self storage facilities possible. We serve Lexington KY, Louisville KY, Cincinnati OH and Columbus OH. At our storage facilities, quality and security are our priority. We maintain state-of-the-art security features to better protect your property while on ours. We offer several different size units, indoor or outdoor units, and climate controlled units, convenient for anything and everything you are looking to store. Great customer service and a knowledgeable staff are a must in our business, and we are here to assist you with any problems or questions that you may have. We know what a hassle and how inconvenient it can be to move anywhere, even if it’s just down the street or across town. This is why we try to make moving as easy on you as possible!
Stor-All Self Storage (sastorage.com) has 98 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 20 reviews with 3 stars · Clear filters
The unit is sufficient to meet the need, but the website doesn't make you aware of the required insurance premium and periodic rate hikes. I pay $10/month for the minimum insurance coverage, and have had a rental rate hike of $10/month within 7 months of obtaining the unit. Be prepared to pay more than advertised.
By Charlie
I had a great unit, easy enrollment in auto draft for my payments. I took stars off because they raised my rent $10 right after I signed up, also, I referred my mom & never got my credits so that was a sketchy promotion & the move out was nearly disasterous, be careful with that move out date, the 10 day notice means nothing, they tried to charge me for the following month even though I asked within the given time frame not to renew my auto draft & had my unit cleaned out 3 days before the 1st. I did get my money back by calling the corporate office. They're the cheapest around & act like it too.
By KB
My only complaint is my storage rental keeps increasing for no reason. I am actively looking for another facility due to the increase in price over the last year and a half.
By LeAnn
Good location On line payment portal hard to use. Facility is clean and well maintained.
By Lucy
Response from Stor-All Self Storage· Jun 3, 2015
Thank you for your review, we always hate to see our services not user friendly. I will be looking into this to make it more streamline and customer friendly for all of our customers. Thank you for taking the time to review Stor All and for renting with us.
Aside from the frequent rent increases, the excessive fees, and the annoying phone calls the very day payment is due, I am really agitated by the egregious addition of insurance to my bill. I had at one point considered getting a bigger unit, but will likely look elsewhere when push comes to shove and I need the extra space. I have had a unit there for 12 years and the cost per month has doubled.
By Philip
Rent has raised nearly $50 over two years! Everything else is perfectly acceptable.
By Timothy
I understand the things become more expensive but no one likes thier rates to go up. I understand you raising rates if no one uses your storage units but if you can ever bring the rate back down it would be appreciated. I had to use your storage because i had no where to live with my wife and 1 year old daughter. Please dont raise my rates again, i can barely pay you now that its 180 a month. I do enjoy your employees though, they are very polite.
By Nicolas
The staff is awesome and I love the chats with Mildred when I pay my bill. However, the rates are high and they just increased so now it's even harder to pay just to keep your items in storage.
By Current T.
