SaphiRoseReviews of saphirose.com

Response from SaphiRose· Oct 8, 2023

Dear Clayt, We deeply regret the repeated errors in your recent orders, and we sincerely apologize for the inconvenience you've experienced. Rest assured, we take this matter seriously. We conducted an immediate investigation to identify the root cause of these mistakes and have already made the necessary corrections to prevent such issues in the future. We have also reached out to you via email to provide a solution to the problem. Kindly check your email, including your spam folder, to review our proposed resolution. Your satisfaction is our top priority, and we are committed to making this right for you. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the matter.