Very clever machines paired with very helpful humans!
SaneBox magically sifts through your inbox and works out what mails matter most to you - then files them depending on how urgent they are and what they seem to contain (without ever actually looking at the content). It's amazing how clean your inbox can look if all those newsletters, receipts, and notifications are out of the way! But if you think their clever mail sorting algorithms are the best, you're on the wrong track - it's their personal and timely support! I do admit that sometimes you have to be a little persevering to get the technical explanations for why or how exactly they are handling your mails, but then that is probably only an issue for the very advanced user while most people are very happy that the support is keeping things simple and non-technical ;-) Some of their support documents could use a quick overhaul as you can see they have grown over time with more and more information added, so sometimes it can be tricky to find something or there might even be ambiguous information within the same document. Overall - keep going! You're on the right track! Another company that I think does really well in terms of both personal support as well as documentation and blog posts on technicalities (so everyone gets their bit from novices to pro users) is AgileBits, the makers of 1Password. Maybe you want to have a look at how they do things and see whether some of it may be for you as well! :-)
By Lars



