Sand Art HomeReviews of sandarthome.com

Leider unterirdischer Service. Meine Lieferung kommt seit mehreren Wochen nicht, auf Mails von mir wird nicht reagiert oder mit einer KI generierten Mail, die nicht auf meine Rückfragen antwortet. Kann ich auf keinen Fall empfehlen.

Orderd well in time for Xmas but no item delivered and unable to track the item with the info provided. Email exchange stopped after I placed the order but they were bombarding me with emails when I was considering buying. Item finally arrived 4 days after Xmas. Damaged packaging and no response to emails until I advise them of a re charge to my Barclaycard. I asked multiple times for a refund but to no avail. I question the reviews on their website as they are locked and one is unable to write a review where the others are posted. Finally get a response from Emma C asking me to send photos of the damaged package, this one done immediately only to receive an email from Alex A who advised I hadnt done what I had been asked to do in sending the photos Avoid them at all costs. They advise they dispatched my item on the 12th Dec in line with their delivery promise but then emailed me on the 22nd Dec to say my item was finished being hand crafted and was on its way to me. Well, goodness only knows what they sent on the 12th, it can't of been the Christmas present I orderd as that was only finished being 'handcrafted' on the 22nd apparently. They're a joke and I don't think they even know themselves where their orders are. Just take your money and end of. Sand Art have emailed me about my review but I am not removing it. I want everyone to know about them and also to readers... scroll down and read 136 reviews ... lots of customers have had the same issues. Not even sure humans exist. Lots of repetitive emails looking a bit AI style

I work as a counselor and bought two of these for my office. My clients instantly notice them and say it’s relaxing to watch while we talk. It’s quietly mesmerizing, makes the space feel peaceful. Would highly recommend!!!

It reminds me of standing by the ocean or watching clouds drift, slow, calming, constantly changing, and kind of magical to look at, I don’t usually write reviews but this one really deserved it because it’s just that beautiful.

Item never arrived and the company don't respond to messages. 11th Dec - placed order (as Christmas present) 17th Dec - no progress, emailed SandArt for update (no response) 18th Dec - chase with courier, they investigate 22nd Dec - courier can't find the parcel, still no response from SandArt 24th Dec - item arrived just in time due to me chasing the courier, still no response from firm (upgraded to 2 stars as item went down well)

J'ai commandé il y a plus de deux semaines et je n'ai aucune nouvelle. J'ai bien reçu un sms une fois ma commande effectuée mais depuis plus rien. J'ai envoyé un mail au service contact pour savoir si je recevrais le tout pour Noël (j'avais notamment acheté un pack Noël donc je pensais vraiment l'avoir pour Noël) aucune nouvelle non plus malgré le mail. Donc j'attends en espérant ne pas m'être faite arnaquée EDIT: commande reçue après avoir reçue un mail. Le produit est ok c'est bien je suis contente. Un meilleur suivi mail, juste un petit mail pour dire que c'est en cours ou autre pourrait rassurer.

Customer Service doesn’t exist. There’s no number to contact them. When you send an email your answer never gets answered. More like a robot service. I am on my 4th email and still can’t get any acknowledgment that my shipment was shipped. Despite the fact that they have no problem taking your money. All I get is a thank you for contacting us……

Still waiting for a reply from the company regarding my order placed a month ago. There was an expected time frame of two weeks to have it shipped to my home in time for Christmas. One month later, no sand art, no Christmas gifts. Several Emails and messages on social media requesting information as to when they might arrive are going unanswered. They were quick to answer when I was shopping and placing my order but have suddenly gone silent. Their "tracking" on the website is a joke and does not even move, stays in the same spot for a week. The sketchy "shipping company" SpeedX (?) is worse. Their tracking is the same, no movement. In contacting "SpeedX" tonight via chat the shipper says the label has been created but they do not have the package yet!! So much for getting it by Christmas. Steer clear of this company, nothing but a headache. UPDATE: We received the products 12/21, in time for Christmas. They were as described although the small round one is kind of a let down as it always ends up in the same pattern. Sand with a straight line on the bottom, bubbles at the top of the frame. They did get it to us just in time but their communication is severely lacking. No way to properly track it and they will offer no information on it's where abouts or ETA to your home. Will just tell you its with the shipper and out of their hands. Be aware that (I believe) you are always dealing with Bots or AI and never communicating with a live person. No phone number for the company so no way to get in touch other than social media messages or e mail. (Which they will block you on social media if you dare to complain.) Also, again I believe, when you order it your order will come straight from China therefore the reason for the lengthy delay in getting it. Just be aware.