Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
190 reviews
Sand Art HomeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sand Art is a premier online destination for exquisite home decor and relaxation products that surprise and delight your guests. Since 1970, we have been crafting unique Sand Arts, starting our journey by selling in brick-and-mortar stores before expanding to the online marketplace. Our curated collection features stylish and distinctive pieces designed to transform any space into a haven of elegance and tranquility. We are committed to quality, craftsmanship, and customer satisfaction, providing a seamless shopping experience and exceptional service. Discover the perfect pieces to elevate your home.
Sand Art Home (sandarthome.com) has 190 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
190 approved reviews, newest moderated first
It was a late order as I didn’t realise it was coming from overseas to Australia and it arrived just in time for Christmas, my granddaughter absolutely loves it, so calming for her as she studies
By Margaret
Response from Sand Art Home· Mar 10, 2026
Hi Margaret, Thank you for choosing us and for sharing your thoughts. We’re so happy you’re satisfied with your order and we hope it continues to bring you moments of calm and inspiration.😊
Good product. As advertised. Very interesting item. No delivery glitches.
By R.W. I.
Response from Sand Art Home· Mar 10, 2026
Hi R.W. Ives, Thank you for choosing us and for sharing your thoughts. We’re so happy you’re satisfied with your order and we hope it continues to bring you moments of calm and inspiration.😊
Sand Art piece is absolutely beautiful, and the company is very helpful in providing updates with shipping, etc. I recommend these beautiful pieces for anyone who needs something relaxing and beautiful to view.
By Diana H.
Response from Sand Art Home· Mar 10, 2026
Hi Diana, We’re incredibly grateful for your feedback. 🙂 Knowing that you’re happy with your purchase makes all our hard work worthwhile. Thank you for your trust and support.
We love our Sand Art. I started with the small one because of limited finances but purchased the one that can be flipped. I love the color combo of the sand especially with glitter. I am very pleased with mine and just want to add: read the instructions.
By Virginia R.
Response from Sand Art Home· Mar 10, 2026
Hi Virginia, We’re incredibly grateful for your feedback. 🙂 Knowing that you’re happy with your purchase makes all our hard work worthwhile. Thank you for your trust and support.
Beautiful product.. and packaged so well and delivered quickly
By Nancy S.
Response from Sand Art Home· Mar 3, 2026
Hi Nancy, Thank you for choosing us and for sharing your thoughts. We’re so happy you’re satisfied with your order and we hope it continues to bring you moments of calm and inspiration.😊
I did not know how to use the syringe I now have too many bubbles and the sand doesn't move. I have asked what to do but no one has responded so now I have stuck sand art.
By Susan P.
Response from Sand Art Home· Mar 3, 2026
Hi Susan. Thank you for your review. We already resolved this matter with you via email and provided detailed guidance on how to properly adjust the air balance. We are very happy that everything is now working correctly and that you are enjoying your Sand Art. If you ever need assistance again, we are always here to help.
injector that came with my order. i need i new one. i cannot use your email. please please contact me and let me know how i can get a new injector!!!
By robert J.
Response from Sand Art Home· Mar 3, 2026
Hi Robert, Thank you for your message. We already resolved this matter with you via email and provided the necessary assistance regarding your injector. If you need anything else in the future, we are always happy to help.
Do not deal with this company from outside the USA. Their customer service and support is appalling. Despite what they say on their website, they resist all attempts to return items bought from them. Although "sand art" itself can be an attractive form of art, the products that this company sells are cheap and unattractive, The frame is made of a cheap black plastic that is not attractive to look at. UPDATE: 9th March 2026 after reading vendor response. I completely accept that some customers may think highly of Sand Art products, but in my opinion the Sand Art 360º Light is made of cheap black plastic and is not an attractive item to have in your home as a piece of art. I just do not appreciate cheap, black Chinese made plastic. It is TOTALLY untrue that the vendor offered me the chance to return the item, I quote from an email the vendor sent me : I see that you are in the United Kingdom, and the problem is that we do not have a return address there. We only have one in the United States. Eventually I was offered a 25% refund which I decided to accept as I had other things to do in my life. I have just learned that everyone should avoid mail order from small overseas vendors. AVOID buying from this vendor from outside the USA
By Mr. J.
Response from Sand Art Home· Mar 3, 2026
Hi Mr. Johnson, Thank you for your feedback. First of all, we respect your opinion, although we do not share your assessment. The product you received is exactly the same as shown on our website, and the material specifications clearly indicate that the frame is made of plastic. We always aim to describe our products transparently so customers know what to expect. The majority of our customers are satisfied with their purchase, as reflected in many positive reviews. We also offer alternative models made with different materials, including options other than plastic, which are clearly available on our website for customers who prefer a different finish. Regarding the return, we did provide you with the official return address in accordance with our policy. Unfortunately, you chose not to proceed with the return. We do not resist returns, but they must follow the conditions clearly outlined on our website. We remain available to resolve matters fairly and professionally.
