Sam EdelmanReviews of samedelman.com

Extremely disappointing customer service. I paid for shoes that were never delivered, and Alyasra themselves confirmed that the item was unavailable. Despite weeks of emails and WhatsApp messages and repeated promises of a refund, I am still waiting for my money. Instead, I keep being asked to explain the same issue to different employees. Completely unacceptable.

Everything is getting worse, companies are pinching pennies (because what will the shareholders think??) and are using the lowest of low shipping service, and Sam Edelman is no exception to this. Shipping with Fedex Smartpost while claiming it's 4-6 business days for standard shipping borders on fraud, because at the rate Smartpost moves, I imagine the complaints are coming in frequently. For those unaware, Fedex Smartpost is the lowest tier shipping one can use. Shipping schedules and moves packages based on volume capacity. Your item is placed into a massive container or trailer bound for your region, which sits stationary at the hub until it is packed 100% full. Because these economy packages are the lowest network priority, they are routinely sidelined for higher-paying mail, resulting in days/weeks of frozen tracking while the container waits to hit maximum capacity. Tomorrow will be day 5 of the promised delivery timespan, and yet it's still sitting at "Label created" status meaning it hasn't even moved an inch out of your warehouse. Guess you gotta fill up that container first. As a consumer, understand that an increasing amount of commercial retailers use this method because it completely avoids the residential delivery surcharges and delivery area surcharges that standard FedEx or UPS ground networks tack on. By dumping thousands of packages at a single USPS hub, FedEx passes the massive bulk discount down to the retailer, who can then offer you "free shipping", which by the way, with Fedex Smartpost can take multiple weeks. Yep, you heard that right, multiple weeks - just look into peoples experiences on Reddit. Shame on you Sam Edelman, I will return the shoes (once they arrive in however many days or weeks) out of principle because I'm simply just fed up with all these companies playing their consumers for a fool. Advertising free 4-6 days shipping at checkout, only to quietly route the package through a bottom-tier economy network is shady marketing. The customer expects standard delivery but gets the slow, container-waiting system. Do better

I ordered from Sam Edelman on 25 August and paid in full. Almost four weeks later the shoes have not arrived, and the order (GE13365239673US, handled by Global-e) has never even been dispatched. I have written to customer service twice. Not a single reply – no shipping update, no explanation, no refund. I had been a loyal customer, which makes this far more disappointing. Taking payment, failing to ship and then ignoring the customer is not acceptable; as a European customer I am used to a very different standard. I am asking for a full refund, or immediate dispatch with proof. If I do not hear back, I will raise a chargeback with my bank. I would be glad to update this review if the matter is resolved.

Customer Service is poor. I paid £6.99 for delivery only to find out they use EVRI as their delivery partner. For £6.99 I would expect a next day service. Had to contact customer services to find out where my order was. I was told they would come back to me but they didn’t. I did receive a refund of the £6.99 and EVRI did eventually deliver the order but I would never use the company again. Wish I had looked at the reviews before I ordered. The actual shoes certainly aren’t worth the money, the leather is very thin and I don’t expect them to last long. They were purchased for a particular occasion and as delivery took so long I haven’t the time to source something else now.

I bought a pair of sandals and returned them, it took two emails and a phone call to get my refund after 2 weeks plus they subtracted 16 dollars from it (not 8 like they claimed). Def not buying from them again

I am incredibly disappointed with Sam Edelman. I placed an order for two pairs of shoes totalling £300, but I still have not received them. The lack of order fulfillment is bad enough, but their complete lack of customer support makes it entirely unacceptable.I have emailed their Customer Service team twice to ask for an update, and I have been met with absolute silence. They have taken a significant amount of my money and cut off communication.If you are thinking of ordering from them online, be warned. I will now have to contact my bank directly to claw back my £300 via a chargeback dispute because Sam Edelman refuses to answer emails. Unprofessional and deeply frustrating.

Absolutely diabolical customer service. Sandal broke after one hours. Customer support was unhelpful. $200 down the drain

Bought some boots. Wore them for 2 months and the sole of one split in 2. Took photos and photos of the tops to show how new and unworn they looked- they told me it was overuse. I complained and complained until they sent me a new pair. The same thing happened. Terrible quality for premium price and terrible customer service