Sameday HealthReviews of samedayhealth.com

Response from Sameday Health· Jul 25, 2022

Good morning, thank you for the 5 stars and the wonderful review! We greatly appreciate your feedback and are so happy you've enjoyed your visits. Come back again soon!

Response from Sameday Health· Jun 27, 2022

We appreciate you taking the time to leave us a review!

Response from Sameday Health· Jun 17, 2022

Hello, thank you so much for the 5 stars and amazing review! We are very happy that you enjoyed working with our Williamsburg staff and our IV Drip Therapy. It is always fantastic reading about client's experiences, and we hope to see you again for many more! Have a great day!

Response from Sameday Health· Jun 16, 2022

Good morning, thank you so much for the 5 stars and the wonderful review. We greatly appreciate your feedback and are very happy to read that you enjoyed working with us. Looking forward to your next visit!

Response from Sameday Health· Jun 4, 2022

Good morning, thank you for taking the time to write this review. We are so sorry that the clinic opened late and did not work to rectify the situation. It is highly unprofessional and does not reflect our values as a company. I have flagged this review to my manager and we are working to investigate what happened. One of our representatives will also be reaching out to initiate a refund for the inconvenience. We greatly appreciate your feedback and hope you have a nice day.

Response from Sameday Health· May 31, 2022

Thank you so much for the 5 stars! We hope to see you again soon!

Response from Sameday Health· May 27, 2022

Hello, thank you for taking the time to write this review. We are very sorry that you were not able to complete your appointment because of our provider. If you need a refund, please contact Customer Support at [email protected] or (310) 697-8126. I will also elevate this to the Virtual Care team so that they can address these issues. We greatly appreciate your feedback and hope you have a nice day.

Response from Sameday Health· May 23, 2022

Good morning, thank you for taking the time to write this review. We are very sorry for the stress and confusion caused by our staff. Our tests are not accepted in Japan because we perform mid-turbinate nasal swabs and Japan requires nasopharyngeal swabs. There is a notice for clients when they are about to pay for their appointment that our tests are not accepted there, in Hawaii, or some Caribbean islands, but some people do miss it. We would like to work to get a full refund together for you, and apologize that our Customer Support team charged the cancellation fee. You clearly did not cancel your appointment, but merely came to our clinic to find out the test does not meet your needs. Could you please email [email protected] with your name, date of birth, and email used for the appointment? Thank you for your feedback and we will be looking for your email. Have a nice day.