SamebikeReviews of samebike.com

BAD!!! In May 2024, I bought a Samebike LO 26. After riding 600 km, something in the rear wheel started making a knocking noise. When I contacted Samebike (via email and WhatsApp) and explained the problem, they asked me to send a video of the noise while driving and photos of the bike with the serial number (the bike is at that time, of course, under warranty). On several occasions, I sent them videos and photos as requested, and eventually, they asked me to disassemble the motor and lubricate it, with the note that I should disassemble and lubricate the motor every six months (I think this doesn't need further comment). After their request to disassemble the motor, I took the bike to a workshop of a friend who repairs DUCATI and BMW motorcycles. He disassembled the motor, took photos (which I sent to Samebike), and he concluded that the issue was not with the motor but with the spokes on the rear wheel (BTW, the spokes are custom-made and its very hard to buy them anywhere else and can actually only be obtained from Samebike). It was also found that the front disc is curved and that the steering bearing has developed some idling. I would like to emphasize once again that I have ridden the bicycle for 600 kilometers and that I do not exceed the weight limit for which the bicycle is rated and that I have ridden it carefully. After it was inspected by a friend, I rode the bike for one more day, and two spokes broke, which I reported to them, and they stopped responding to my emails (the warranty expires in May 2025, of course). In any case, I do not recommend buying a Samebike bicycle due to the quality of the product itself and the attitude of Samebike employees towards customers.

The e-bike order process via website was simple and I received immediate email of confirmation post my payment. Less than a week later I received another email (tracking number) to confirm shipment. All good so far. However, the following day I checked the tracking information and the status showed the number 'not found' / 'cannot be delivered'. I queried support at Samebike but did not receive a reply. Early this morning I received an email from odd email address 'store+60139634869 t.shopifyemail' saying my order had been cancelled and a refund will be provided. No explanation as to how they can mark it shipped one day, but then cancel it the next. Also, no information on when the refund will be transferred. Not only a waste of my time but potentially a scam to take your money - on the premise of ordering an item but have no intention of fulfilling the order nor communicate with purchaser. Two querying emails to them so far have gone unanswered. Worrying, to say the least! Update: A short email from Samebike advised my order was cancelled due to my ‘remote’ location. I am 15 minutes from a major city. They said I would receive my money back within 5-7 days and would I revise my Trustpilot review. Update: I received my refund today thankfully.

Update on 20 May 2025 : They cancelled the order and issued a refund, so I changed my rating from 1 star to 2 stars. However, the phone number listed on their official website is either incorrect or unavailable, and their WhatsApp channel is also closed. ------ I placed an order (#4616) with SAMEBIKE on 11 May 2025 and immediately tried to cancel it. Despite multiple attempts to contact them via email, WhatsApp, and through their website, I received no response whatsoever. I made it clear that I wanted to cancel the order, but they completely ignored all communication. Due to their silence and failure to process the cancellation, I’ve now refused the delivery and reported them to the European Consumer Centre for violating consumer rights (particularly the 14-day withdrawal period under EU law). I am also initiating a chargeback through my bank. This company is highly unprofessional, and from my experience, borderline fraudulent. Avoid at all costs — there are many reputable alternatives out there.

Nie wieder! Das Bike bestellt und geliefert. Leider nicht Straßenverkehrstauglich. Würde umgehend und nicht ausgepackt zurück geschickt. Mehrere Wochen und dutzende E-Mails später keine konkreten Antworten auf. PayPal wurde informiert und dann endlich auch das Geld zurück überwiesen. Selbstkosten 40 € für den Versand und anschließend 80€ Abzug von Samebike für die erste Lieferung. Normalerweise sollte aus Kulanz für den ganzen Stress nichts abgezogen werden. Nie wieder. Support ist KI gesteuert! Eine reine Katastrophe da einen zu bekommen. Unseriös!!!

Mon velo pliant est tombé en panne de controleur a ce jour impossible de le faire réparer. Les pièces reçues ne sont plus compatibles car le vélo a trois ans et personne ne peut m'aider. De plus pour avoir une pièce faut compter 3 mois de délais et ça dure depuis avril 2024. Je dois dire que malgré tout les contacts sont chaleureux mais inutiles.

My Samebike RS-AO1 MEN arrived two daysearly, which was a nice surprise. The battery charged super fast right out of box- only 1.5 hours! Took it for a 20-mile ride had half the battery left.

Extrêmement déçu par SameBike ! J’ai reçu une trottinette endommagée qui, en plus, fonctionne très mal. Le pire ? Aucun vrai service après-vente ! La marque a été irrespectueuse par mail et est même allée jusqu’à me menacer. Une honte ! Je déconseille totalement cette marque. Leur publicité est mensongère : le produit que j’ai reçu n’a absolument rien à voir avec la fiche produit. Fuyez !

Es gibt einen Produktrückruf der EU-Kommission OR00002/25 für das 20" Elektro-Klapprad 48Vwegen Gefährlichkeit des Produktes. Der Rückruf kann auf der Website der EU-Kommission - Safety Gate Alerts unter der o.a. Nummer eingeshen werden (Safety Gate: the EU rapid alert system for dangerous non-food products).