Very good customer service
Very good customer service, fast responses and fast shipping. Overall very good experience.
By Marty P.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,947 reviews
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Saltwaterfish.com is your choice for the best Marine Fish, Corals, Invertebrates, Live Rock and Supplies. Saltwaterfish.com also has Forums, News, and Advice for saltwater fish hobbyists. With a 15 Day guarantee and over 18 years in business, saltwaterfish.com is the place where hobbyists go for quality marine life.
Saltwaterfish.com (saltwaterfish.com) has 3,947 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
3,947 approved reviews, newest moderated first
Very good customer service, fast responses and fast shipping. Overall very good experience.
By Marty P.
Thanks for getting my new order out quickly
By John
Placed an order for a mandarin goby that didn’t make it in shipping, rather than replacing they give me store credit. That’s great and all but now I gotta pay 30 dollars in shipping and tax on a fish that isn’t even 30 dollars!! I just wish they would replace fish if they don’t make it n shipping. I tried to give them a second chance and they had a special going on for free naso tang and free shipping if you spend 179. Cool right! Well I just got my package and instead of a naso tang I got a 11 dollar pj cardinal!! What the hell!
By Cpip
liked the site and navigating was easy. can't wait for my shipment
By Johnny C.
I think the prices are great and easy to get free shipping. Very responsive if you have a problem.
By Douglas T.
Paid for next day air and package didn’t come until 3 days later. Anemone and coral died. Company reached out and spoke with Sheila. She was very helpful and service would have been 5-stars however package never arrived (not their fault) Thank you Sheila for reaching out! Will do business again but just not during the holidays
By Jimle N.
Response from Saltwaterfish.com· Dec 15, 2020
This is simply an honest mistake. We do not penalize our customers when there is a delay beyond our control. Our customer service staff will be reaching out to you promptly to resolve the issue.
I had an issue with the delivery company not delivering the overnight package until 4 days later. Saltwater sent out the new package the next day. Great customer service.
By Chris
Fish shipped quickly and were well packaged. Several arrived doa but getting a refund was an easy process on the web site. The only other issue was not being able to find the acclimation details on the product pages as described on the acclimation page.
By David S.