Saia Motor Freight Line, Inc.Reviews of saia.com

One star is too many! They emailed a date but came a day early after I spoke to Rachel at Saia 5 days earlier and elected the option to be home for my large vanity. delivery. No call from them and they dropped vanity in my driveway 9 inches from my garage door instead of allowing me to open the doors. What an unprofessional company!

Two shipments. Quoted a decent price, right in there with other carriers....then I get the bill and it is almost double the quote. Reweigh they say. Prove it they say....why don't you prove you didnt have 3 guys on the scale with you!

One pallet from our freight shipment was delivered, but the second pallet, containing critical components needed to fulfill prepaid customer orders, was not delivered and has still not been located. We were not notified in advance that part of the shipment was missing. We only discovered the issue when the delivery arrived incomplete. Since then, we have received very little meaningful information beyond being told that the shipment is “under investigation.” This missing pallet has directly affected our small business, our production schedule, and our customers. We have had to repeatedly contact Saia for updates, but we still do not have a clear explanation, timeline, or path toward resolution. I understand that freight issues can happen, but the lack of urgency, transparency, and communication has been extremely frustrating. When a shipment problem impacts a small business this significantly, customers need more than vague status updates.

No contact. was supposed to receive a call to schedule a appointment for delivery. just got an appointment assigned to me. took the day off of work to make it happen. I didnt receive any texts or updates at all the whole day, until 3pm telling me the appointment was rescheduled for 3 days from now communication: 1/5 shipping times: 2/5 delivery service: 1/5

They deserve a zero! Totally screwed me.......... now i have to pay hundreds to return a damaged item because their driver sucks and pulled a fast one and lied..........don't trust them.

Delivery / Skid delivered damaged skid load - Cartons and product was damages - Appears as if they double stacked the skid and crushed my items Saia Refused to take responsibility

Do not book with Saia. I have had multiple shipments recently with them where now that everything is density based they keep claiming the dims we book at are incorrect. I'm talking the difference of a few inches in height on some pallets and they try to charge $100-$200 for each shipment they claim has a pallet or two with incorrect dims. Our warehouse measures each pallet before shipping out. We used to never get these type of variances until recently when they made everything density based. It is just a way for them to quote you lower on the front end and charge you hidden fees on the backend even when you book with the correct information. I have been getting variances on roughly 60% of the shipments I have booked with them. Our warehouse has a scale and measures each pallet so there should be no variances. I don't even get this many with the Central Transports of the world. It feels borderline unethical and there is no way to fight them which I'm sure was their goal when they started giving these out in the first place.

This review is for Juanita in dispatch for the 95118 zip code. She has a strong, hilarious personality and she isn’t afraid to show it. But she also was willing to go above and beyond to resolve an issue for me without me even asking. She single-handedly will keep me coming back to Saia for freight needs. Thanks Juanita