AMAZING CUSTOMER SERVICE
AMAZING CUSTOMER SERVICE. LEVELS ABOVE THE REST. Their chat box on the website answered alllll my questions
By Jorge N.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
171 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Safety Rail Company is the premier manufacturer of free-standing, fall protection safety railings for flat roofs and other fall from height hazard areas. OSHA Compliant. Same day quotes.
Safety Rail Company (safetyrailcompany.com) has 171 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
171 approved reviews, newest moderated first
AMAZING CUSTOMER SERVICE. LEVELS ABOVE THE REST. Their chat box on the website answered alllll my questions
By Jorge N.
Asked for a quote and it literally got emailed back to me an hour later! That really helped me out putting my pricing together . Thanks Tony
By Anthony P.
quick response
By AT
I reached our for a quote thinking that a sales representative would contact me to explain the system a bit and I’m disappointed
By Sean L.
Alysa Wilbur was a great help. The architect's designed was not OSHA compliant. Alysa brought this to my attention and suggested a minor change. I appreciate that she made sure the system was OSHA compliant & I received her proposal in a short amount of time. Great Service!!!! Thank You, Mickey Gilmer Graham Roofing
By Mickey G.
After filling out the form for my order, it came back with something different... substitutions maybe? due to availability? Would be good to know... but no feedback. Also... there was not cost information... which of course was the whole purpose of me filling out the order request. I'm interested in the product but this process was a waste of time.
By Mark A.
Easy to order, knowledgeable and helpful sales person. Quick ship, great product!
By E. K.
The Safety Rail Company team has been a valuable partner to Agile Safety for many years now. Their corporate values of honesty and fairness make them a pleasure to have as a supplier partner. Their products are innovate and of the highest quality. When the rare issue does arise, I have found it generally to be beyond their direct control, yet they have always taken immediate ownership and addressed the problem with speed and thoroughness. Would that all business relationships could meet their standard. Brandon Burnette Agile Safety
By Brandon B.