Good product, lackluster service
Good product, customer service and communication was lackluster at best.
By KM
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
171 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Safety Rail Company is the premier manufacturer of free-standing, fall protection safety railings for flat roofs and other fall from height hazard areas. OSHA Compliant. Same day quotes.
Safety Rail Company (safetyrailcompany.com) has 171 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
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Good product, customer service and communication was lackluster at best.
By KM
I reached our for a quote thinking that a sales representative would contact me to explain the system a bit and I’m disappointed
By Sean L.
After filling out the form for my order, it came back with something different... substitutions maybe? due to availability? Would be good to know... but no feedback. Also... there was not cost information... which of course was the whole purpose of me filling out the order request. I'm interested in the product but this process was a waste of time.
By Mark A.
Salesperson was less than honest about how long it would take to receive material. Your wait times are far too long. Customer became irritated. will definitely look elsewhere next time. Why don't you powder coat your own products instead of sending them out?
By Midwest Industrial C.