Great purchase
Great purchase, amazing experience. The installers were very professional and down to earth. Thank you for a terrific product
By Rebecca and R.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
788 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Safe Step® Walk-In Tub Company was founded on a commitment to the safety and well-being of seniors and others with mobility issues—because everyone deserves to bathe with peace of mind.Safe Step is American-owned and operated, and all our walk-in tubs and walk-in showers are made in Tennessee. As North America's #1 Selling Walk-In Tub, these unique tubs offer superior safety, therapeutic amenities and quality craftsmanship in the home. Safe Step is the only walk-in tub company that is Ease of Use Certified® from the Arthritis Foundation.Safe Step understands the difficulties that our customers face each day, so we designed our walk-in tubs and showers to help you bathe on your terms again. The Walk-In Tub is designed with thoughtful safety features, including an ultra-low step-in, no-strength locking handle and grab bars. Therapy features include hydro-massage jets, MicroSoothe air jet therapy, a heated seat and backrest, aromatherapy and more. The Hybrid, our most popular Walk-In Tub, offers versatility with a safe seated tub and an indulgent rainfall shower head. The Walk-In Shower delivers safety and style with a non-slip base, grab bars, design-forward wall options and built-in storage.Designed to meet your accessibility needs, these tubs and showers are engineered to fit in the space of a traditional bathtub, saving you time and money during installation. We take pride in delivering the highest quality products and unmatched customer service with what we call the "Safe Step Difference."
Safe Step Walk-In Tubs & Showers (safesteptub.com) has 788 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
788 approved reviews, newest moderated first
Great purchase, amazing experience. The installers were very professional and down to earth. Thank you for a terrific product
By Rebecca and R.
The tub was everything I expected, very well engineered and built. The installation crew was very professional, experienced and answered all my questions. I am glad I made the choice to purchase from Safe-Step. I highly recommend this product.
By Laymon/Cindy
Great service. Company was quick and clean. Love my walk in shower.
By Thomas E.
No one has called since installed as promised. I was told they would come back Too small not comfortable to seat also water to fill is a lot, water gets cold was never told or asked what size my water heater is....very sorry I wasted the money.....
By Pam
Safe Step Tub 100% Made in USA, great tub with lots of extras. Lifetime warranty, who could ask for more? The setup team was great; installation in a day; great work fellows. I use this tub 5 out of 7 days sometimes even 7 days a week. This was the best purchase I ever made for my health and well being. Highly Recommend this tub.
By Kim
Easy to use & comfortable. It is also very nice looking.
By Carol
Love it...nuff said.
By Michael
Hate it! Cools off too fast, fills too slow. Nothing like the ads! Wish I hadn't bought it!
By Linda