My only complaints are...
My only complaints are: - Tub drainage, it takes 20+ minutes, which means I'm left sitting in the cold. - Where they caulked is pulling away from all walls.
By Marianne
Sunday, November 8, 2026 · Customer reviews of US businesses

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The Safe Step® Walk-In Tub Company was founded on a commitment to the safety and well-being of seniors and others with mobility issues—because everyone deserves to bathe with peace of mind.Safe Step is American-owned and operated, and all our walk-in tubs and walk-in showers are made in Tennessee. As North America's #1 Selling Walk-In Tub, these unique tubs offer superior safety, therapeutic amenities and quality craftsmanship in the home. Safe Step is the only walk-in tub company that is Ease of Use Certified® from the Arthritis Foundation.Safe Step understands the difficulties that our customers face each day, so we designed our walk-in tubs and showers to help you bathe on your terms again. The Walk-In Tub is designed with thoughtful safety features, including an ultra-low step-in, no-strength locking handle and grab bars. Therapy features include hydro-massage jets, MicroSoothe air jet therapy, a heated seat and backrest, aromatherapy and more. The Hybrid, our most popular Walk-In Tub, offers versatility with a safe seated tub and an indulgent rainfall shower head. The Walk-In Shower delivers safety and style with a non-slip base, grab bars, design-forward wall options and built-in storage.Designed to meet your accessibility needs, these tubs and showers are engineered to fit in the space of a traditional bathtub, saving you time and money during installation. We take pride in delivering the highest quality products and unmatched customer service with what we call the "Safe Step Difference."
Safe Step Walk-In Tubs & Showers (safesteptub.com) has 788 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
788 approved reviews, newest moderated first
My only complaints are: - Tub drainage, it takes 20+ minutes, which means I'm left sitting in the cold. - Where they caulked is pulling away from all walls.
By Marianne
Safe Step tubs are relaxing, relieve pain and are easy to get in and out. They also let you sleep better. I would recommend the tub to even young people,
By Gundula
Tub needs few more inches in width to allow for door handle.
By Sylvester
Safestep salesmen don't discuss let alone explain anything to do with the financing. Nor do they mention the need for additional hot water supply. We bought all the bells and whistles but our hot water heater only fills it at about one third of capacity. I would not recommend this product to anyone.
By Daniel D.
Finish work was less than acceptable. Entirely too much time spent in home on installation day. A call to T. Smith was pleasant but did not achieve the results I expected. Five days after initial contact I got a portion of my complaint resolved.
By Vincent & R.
Great tub. Less expensive that many I've reviewed. Installation was fast and seems to be well done.
By Buck
Tub is great. Had to buy a 50 gal water heater and adjust thermostat to 160 to be hot enough to fill tub without water going cold.
By Wilber and S.
Best installation, so clean afterwards ,you hardly knew they just installed the BIG walk-in tub.The tub experience is Fantastic! EVERYTHING the salesman represented was true regarding the tubs performance. Simple instructions for ease of operation.
By Bernard and B.