have had the tub less than a month
have had the tub less than a month, but so far so good...looks great and my mom is liking it a lot....still have to see how it holds up over time, but I am hopeful.
By Linda
Sunday, November 8, 2026 · Customer reviews of US businesses

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The Safe Step® Walk-In Tub Company was founded on a commitment to the safety and well-being of seniors and others with mobility issues—because everyone deserves to bathe with peace of mind.Safe Step is American-owned and operated, and all our walk-in tubs and walk-in showers are made in Tennessee. As North America's #1 Selling Walk-In Tub, these unique tubs offer superior safety, therapeutic amenities and quality craftsmanship in the home. Safe Step is the only walk-in tub company that is Ease of Use Certified® from the Arthritis Foundation.Safe Step understands the difficulties that our customers face each day, so we designed our walk-in tubs and showers to help you bathe on your terms again. The Walk-In Tub is designed with thoughtful safety features, including an ultra-low step-in, no-strength locking handle and grab bars. Therapy features include hydro-massage jets, MicroSoothe air jet therapy, a heated seat and backrest, aromatherapy and more. The Hybrid, our most popular Walk-In Tub, offers versatility with a safe seated tub and an indulgent rainfall shower head. The Walk-In Shower delivers safety and style with a non-slip base, grab bars, design-forward wall options and built-in storage.Designed to meet your accessibility needs, these tubs and showers are engineered to fit in the space of a traditional bathtub, saving you time and money during installation. We take pride in delivering the highest quality products and unmatched customer service with what we call the "Safe Step Difference."
Safe Step Walk-In Tubs & Showers (safesteptub.com) has 788 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
788 approved reviews, newest moderated first
have had the tub less than a month, but so far so good...looks great and my mom is liking it a lot....still have to see how it holds up over time, but I am hopeful.
By Linda
Top of the line.. The installation was fast, the gentlemen did a fantasket job.
By Viola
We PAID the cost of walk in tub with the understanding that we would get something back, but we have not as even gotten a BY YOUR LEAVE SIR The tub does not float my BOAT so to say. However I did get it for my WIFE.
By Robert and R.
Great Company! Very informative sales team. Good workers. Together they all make a wonderful team to deal with. If we had to do it over again we would still buy a safetub. Not only is it a team working together to see that all your needs are met they also go beyond what they need to do for the customer and we received the best product out there a SAFETUB!!!
By Gary & C.
Everyone involved was professional in every way. We love this product. We are getting a larger water heater, though, because I like to soak in hotter water than our current 50 gallon heater provides. We are going to get an 80 gallon one.
By Lee and J.
This tub meets expectations and lives up to it's advertising. So far, we have found the tub to be trouble free and easy to maintain. It seems well built, and the installers were efficient, friendly, and professional. They demonstrated they knew the product, and went about their installation without hesitation.
By Richard and G.
We feel like we wasted $12,000.00. We would have been better off buying a full length bath tub with water jets. Your shower head hose opening leaks water that runs out from under your unit and leaves the floor wet.
By Franklin and L.
Engineering is pretty good. Getting in and out a little bit of a chore . Could use a handle outside. Otherwise it's a good product.
By Mark S.