Buyer Beware!
Non existent customer service and order was never delivered. I have emailed several times and no response. Do not purchase anything from this company!
By Jennifer S.
Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
48 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
safepet.co is listed under Pet Stores.
safepet.co (safepet.co) has 48 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
48 approved reviews, newest moderated first
Non existent customer service and order was never delivered. I have emailed several times and no response. Do not purchase anything from this company!
By Jennifer S.
Ordered 2 seatbelts in 2019 and never received them, just got a auspost notification that they are on its way now ???
By Kali S.
Ordered and didn't receive it. Absolutely disgraceful. $110 out of pocket for thin air
By Bec Q.
Extremely poor - product ordered and never received and then when I checked on shipping advice it has been returned to company in China, my recommendation would be to acquire whatever you are looking to buy from anybody other than this company. Really crap
By Lindsay P.
I understand why this company’s overall rating is so low. They are incompetent at filling an order based on the specifications I entered. I ordered dog boots for a 40 lb dog. They sent dog boots that would probably fit a toy poodle. When I contacted them, they said we do not refund or exchange! What??? Wait! This was their error. They agreed to send another pair. Hoping for the appropriate size, I was disappointed to receive another pair of dog boots slightly larger than the first pair they sent. What is the matter with these people??!! Do not order from this company!!!!
By Valerie P.
I feel like I dodged a bullet. Larry, our salesman, was awesome and my Bunkhouse Rustic Lodge XL Dog House was sent in a very timely manner and the quality of the house was also excellent. There were no surprises other than me being absolutely happy with zero complaints regarding my puppy's new outside shelter. Purchase date was 9/22/2020.
By Lisa - H.
Complete fraudsters I order a calming pet bed in December. Still waiting for it in March!! Took my money the same day though. Cannot get in touch as there is no email or phone number. They took my money via Viva Wallet (?) I should have been wary. Can't get in touch with them either and they cover themselves by saying get in touch with sellers BEWARE!! So £30 down and I nneed the calming bed - for me!!
By Janet
OMG I wished I had seen this sooner. I sent for 2 dog beds a month ago. Nothing arrived , not even tracking details. Tried to get hold of them today .1st checked my PAYPAL account and found the company my money had gone to ... Its female UNDERWEAR !! even though reading all pay pals details it clearly states that I have ordered 2 dog beds ! I have notified pay pal in the hope of them getting my money back.
By Mrs J W.