Safemile Auto TransportReviews of safemileautotransport.com

500 E Main St, 16Th floor, Norfolk, Virginia

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The Fair Hearing score

4.7/ 5

Excellent

226 reviews

Safemile Auto Transport4.7Excellent

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About Safemile Auto Transport

Safemile Auto Transport is currently one of the fastest-growing car shipping companies in the U.S. We are committed to delivering five-star service for every one of our customers by revolutionizing the car shipping experience. We offer a wide range of nationwide car transportation services including open auto transport, enclosed auto transport, priority expedited car Shipping, luxury car shipping, guaranteed pick-ups, and door-to-door car transport services. Get in touch with us today for an all-inclusive car shipping rate. We look forward to delivering your vehicle and peace of mind.

Safemile Auto Transport (safemileautotransport.com) has 226 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: safemileautotransport.com
Website: safemileautotransport.com
Category: Taxis & Public Transport
Location: Norfolk, Virginia
Listed on The Fair Hearing: 2026

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Jul 30, 2025

Horrible Experience

Horrible Experience – Avoid Safemile Auto Transport at All Costs! Do NOT use this company if you value your time, money, or sanity. In early July, I reached out to Safemile to arrange transport for a non-running classic car and specifically confirmed they had enclosed trailers available. Initially, John was very responsive and answered all my questions, which gave me some confidence in their service. On Saturday, July 19th, I paid the deposit and received confirmation that pickup was scheduled for Friday, July 25th. I even called on Tuesday, July 22nd, to double-check everything, and was reassured that a driver would contact me on the 24th to coordinate pickup. Well, the 24th came and went with no call, no text, nothing. I reached out to John – radio silence. Then, on the morning of the 25th (pickup day!), I call the main office only to be told they couldn’t locate a truck or driver and my car would not be picked up. Unbelievable. I flew from Florida to Virginia specifically to coordinate this transport – and Safemile completely dropped the ball. Worst of all, they didn’t even have the decency to notify me ahead of time. I had to chase them down on the day of the pickup to learn that they had failed to do their job. Completely unprofessional, unreliable, and inconsiderate. This company is a logistical disaster and left me stranded. Spare yourself the frustration – find a real transport company that actually delivers on what they promise.

By Jeff S.

Response from Safemile Auto Transport· Sep 4, 2025

DearJeff, thank you for sharing your experience and we’re very sorry for the inconvenience this situation caused you. We’d like to clarify a couple of important details. First, Safemile did not charge you any deposit. Second, as you mentioned, we did secure a carrier with an enclosed trailer equipped with a winch to accommodate your inoperable vehicle. Unfortunately, two days before the scheduled pickup, the driver informed us that his winch had broken and he would not be able to complete the job. The moment we learned of this, we immediately reached out to all of our carrier partners in the area to find another enclosed carrier with a working winch. However, as you can imagine, enclosed carriers with winches are very limited in this industry and unfortunately we could not secure another one in such a short timeframe. We sincerely apologize that we were not able to fulfill your shipment as planned and for the frustration this caused. Safemile is committed to continually strengthening our carrier network and improving our communication so that situations like this do not happen again. We deeply regret that we let you down this time and truly hope we may earn back your trust in the future.