Safemile Auto TransportReviews of safemileautotransport.com

Response from Safemile Auto Transport· Aug 21, 2026

Hi Scott, we're sorry to see this, but we'd like to clarify what happened. Your Harley-Davidson was booked from San Diego, CA to Eureka, MT — an area near the Canadian border where finding a carrier is already a challenge in this industry. We secured an enclosed carrier for Aug 15th, but after assignment you requested a delivery location change further north, which the carrier couldn't accommodate and led to the pickup being cancelled — something outside our control. We worked to find another carrier, but shortly after you asked to cancel the order entirely. Per our agreement, we refunded $1,390 and retained the $250 cancellation fee for the work already completed. We understand this was frustrating, but this wasn't a scam — Safemile did the work asked of us at each step. We're happy to clarify further if you'd like to reach out directly.

Response from Safemile Auto Transport· Aug 21, 2026

Hi Amanda, we're sorry for the trouble this caused. After reviewing your booking, this shipment was set up in April with pickup in early May — a period when a sudden spike in gas prices pushed carrier rates up industry-wide, which made it harder to secure a driver at the original quote. To keep your timeline on track we found another carrier, though it did mean an increase of around $250, about 15% over the initial agreement. We understand that's still frustrating, and we're sorry it added stress on your end — unfortunately these market swings are sometimes outside any broker's control, but we've taken this feedback seriously to improve going forward. If you're open to it, please reach out to [email protected] and ask for Manager George Ozbay — I'd be happy to offer a coupon for your next shipment.

Response from Safemile Auto Transport· Aug 21, 2026

Hi Willis, we understand this has been frustrating, but we'd like to clarify a few points for anyone reading. The carrier's insurance was fully verified and in order. However, the claim reason itself wasn't valid — there was no actual damage to the vehicle. Leaves found under the hood were simply a result of the car being transported during fall, not damage caused by our carrier, which is why the claim wasn't approved. We did spend considerable time on calls and follow-ups trying to resolve this with you. We stand behind the service provided, and we're glad to have had the opportunity to work with you before as well. If there's ever a genuine, documented damage claim, we're always open to reviewing it directly at [email protected].

Response from Safemile Auto Transport· Sep 4, 2025

DearJeff, thank you for sharing your experience and we’re very sorry for the inconvenience this situation caused you. We’d like to clarify a couple of important details. First, Safemile did not charge you any deposit. Second, as you mentioned, we did secure a carrier with an enclosed trailer equipped with a winch to accommodate your inoperable vehicle. Unfortunately, two days before the scheduled pickup, the driver informed us that his winch had broken and he would not be able to complete the job. The moment we learned of this, we immediately reached out to all of our carrier partners in the area to find another enclosed carrier with a working winch. However, as you can imagine, enclosed carriers with winches are very limited in this industry and unfortunately we could not secure another one in such a short timeframe. We sincerely apologize that we were not able to fulfill your shipment as planned and for the frustration this caused. Safemile is committed to continually strengthening our carrier network and improving our communication so that situations like this do not happen again. We deeply regret that we let you down this time and truly hope we may earn back your trust in the future.

Response from Safemile Auto Transport· Sep 4, 2025

Dear Kbell, we’re very sorry to hear about your frustration and completely understand how stressful shipping a vehicle can feel when delays occur. Unfortunately, unexpected delays do happen in this industry due to the nature of logistics and long-distance transport, though we always aim to minimize them as much as possible. We do want to clarify that your delivery was not 7 days but 3 days, and we confirmed this directly with the carrier. We also double-checked with the driver regarding the mileage on your car and can confirm that no extra miles were added during transport. We’re sorry that communication did not meet your expectations and we’ll continue working on keeping our customers updated more proactively. Thank you for your feedback—it helps us improve and provide a smoother experience going forward.

Response from Safemile Auto Transport· Sep 4, 2025

Dear Customer, we’re very sorry to read about your experience. After carefully reviewing our records, we were not able to locate your order in our database. That said, if you are indeed one of our customers, please know that we take these matters very seriously and would like to investigate further. We do want to clarify that while delays can unfortunately happen in this industry due to the nature of logistics and long-distance transport, every vehicle entrusted to us has always been delivered. In fact, across more than 20,000 shipments in the past 3 years, we have not had a single case of a stolen vehicle. If this review does pertain to your order, we kindly ask that you reach out to us at [email protected] with your booking details so we can look into it right away and address your concerns properly.

Response from Safemile Auto Transport· Aug 21, 2026

We're really sorry to hear about this experience. As a broker, we always do our best to line up reliable drivers, but sometimes carrier availability and last-minute rate changes are things outside our direct control — which we understand doesn't make it any less frustrating on your end. That said, we're unable to locate any records matching this name in our system. We'd still like to help find a resolution — please reach out to [email protected] and ask for Manager George, and we'd be happy to offer a coupon worth up to $200 off your next shipment.