Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
667 reviews
Safe Home DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Safe Home Direct (safehomedirect.com) has 667 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
667 approved reviews, newest moderated first
Sales rep and installer did their jobs very well. Here's hoping the monitoring service is as stellar!
By customer
Response from Safe Home Direct· Oct 9, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review
Both the sales representative and the installer were very pleasant to deal with. Very impressed with how the representative work thru my concerns.
By Leslie F.
Response from Safe Home Direct· Oct 9, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review
The sales rep (John) and technician (Zeke) were great!! Highly recommended.
By customer
Response from Safe Home Direct· Oct 9, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review
We weren't planning on a security system today. However, Joe and installers were top shelf! Fully aware of neighborhood demographics and I'm ok with that. Last night after everything was done we turned off double light in front of garage and lights in front of house. Didn't need them. Knowing they are redundant. We are thrilled to have security supported by police and fire. If I get a sense we need lights back on we'll flip switch. For now this WORKS!
By Allison
Response from Safe Home Direct· Oct 9, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review
The reps did an excellent job of orienting me to the alarm system and the exterior cameras, includg having me demonstrate the steps. He also loaded the programs onto my smart phone. Both men were efficient, courteous and thorough.
By Catharine K L.
Response from Safe Home Direct· Oct 9, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review
Service was fast and accurate but did not have sensors to put on garage doors to tell when they are open and the remote keypad by garage entry does not work. They told me I did not need it when I have app on my phone and key phob. Other than that the system seems to work okay. They did tell me they would bring sensors for garage doors in a couple of days.
By Storm
Response from Safe Home Direct· Jul 14, 2021
Thank you for taking the time to contact us regarding your account; we welcome the opportunity to address the questions of our valued customers. We are pleased to hear that you have discovered the peace of mind that comes from having a top of the line security system and we look forward to continuing our positive relationship for many years to come. please contact us if you do not get your sensors in the expected time.
The sales reps were friendly, the installer was respectful, informative and seemed to care if our service was working.
By customer
Response from Safe Home Direct· Jul 14, 2021
We are pleased to hear that you have discovered the peace of mind that comes from having a top of the line security system and we look forward to continuing our positive relationship for many years to come.
The experience was wonderful enjoyed talking with the technician .Everything went smoothly
By customer
Response from Safe Home Direct· Jul 14, 2021
We are pleased to hear that you have discovered the peace of mind that comes from having security system and we look forward to continuing our positive relationship for many years to come.
