Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
667 reviews
Safe Home DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Safe Home Direct (safehomedirect.com) has 667 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
667 approved reviews, newest moderated first
Good experience
By Best R.
Response from Safe Home Direct· Apr 14, 2025
Thank you for your 5-star review! We're so glad to hear you had a good experience. If there's ever anything more we can do for you, don't hesitate to reach out. We truly appreciate your support! Best regards,
TBH it wasn’t clear when we were contracted, and even part way into the pitch that they were not with my previous company (ADT). That said, they were very clear before going forward with the contract as to the name of their company and that this was a different company from ADT. Both the sales person and the installer were very pleasant and professional and even corrected a poorly installed sensor which was installed by the previous company.
By Andrew C.
Response from Safe Home Direct· Apr 14, 2025
Thank you for taking the time to leave such a detailed and thoughtful review! We're glad to hear that our team was professional, clear, and pleasant throughout your experience — and that they were able to correct the previous installation issue. We always aim to be transparent and provide top-notch service, so it means a lot to hear that came through. If you ever have any questions or need support in the future, we're just a call away.
They need to take more time to explain the control panel . Still need more help with the camera on the phone.
By LOU D.
Response from Safe Home Direct· Apr 14, 2025
Thank you for your honest feedback. We're sorry to hear that the control panel and mobile camera setup weren’t fully explained during your installation — that’s definitely something we want to improve on. Our team will reach out to you directly to make sure you get the support you need. In the meantime, feel free to contact us anytime — we’re here to ensure everything works perfectly for you. Thanks again for helping us get better.
Technician and sales representative ( Jordan and Fay) were both awesome Friendly and very kno
By DOT H.
Response from Safe Home Direct· Apr 14, 2025
Thank you so much for the kind words! We're thrilled to hear that Jordan and Fay made a great impression — friendly and knowledgeable is exactly what we aim for. We'll be sure to pass along your feedback to them. If there's anything else you need, don’t hesitate to reach out — we’re always here for you!
Professional crew, kind, friendly, and amazing from the start!
By Randy N.
Response from Safe Home Direct· Mar 21, 2025
hank you so much for your kind words and 5-star review! We're thrilled to hear our crew made a great impression from the start. We truly appreciate your support!
The installation was pretty straight forward with us being consulted on placement of the base station and location of the motion detector and outside camera. The system is easy to arm and disarm and I can share the app with my family that frequently use our home. My only con is that only one camera is provided. We were told that replacement batteries for the window and door sensors are lifetime and replaced by Safe Home. I am a little unclear how or when this happens. So far our toaster has set off the fire alarm twice so I now know what to do when the alarm sounds. I took a minute or two for the call to come in from Safe home. I thought they would not call because I canceled the alarm, it was good that they called.
By James
Response from Safe Home Direct· Mar 21, 2025
hank you for the thoughtful review! We're glad the installation process was smooth and that you're finding the system easy to use and share with your family. We appreciate the feedback on the camera and battery replacement—our team will be happy to clarify that process for you. Also, we're glad the monitoring team followed up, even after the alarm was canceled. Your safety is our top priority!
Great customer service had to get a upgrade on my system from 3g to 5g and Andre explained and went over everything for me.
By Eric P.
Response from Safe Home Direct· Oct 23, 2025
We’re glad to hear your upgrade went smoothly and that Andre took the time to explain everything clearly. Thank you for sharing your experience — we appreciate your trust and are happy to have you as part of the Safe Home family!
Adam was awesome. He’d actually been to our house once before and the timing wasn’t right. He’s very good at what he does. We’re very happy with the service we would recommend it to anybody. The door talks to us every time we open it take a little getting used to and I did have to use the emergency code one time All good
By Denis Walter & Kathy W.
Response from Safe Home Direct· Oct 23, 2025
Thank you for sharing your experience! We’re so glad Adam took great care of you and that everything worked out perfectly this time around. It’s great to hear you’re enjoying the system — even if that talking door takes a little getting used to! We truly appreciate your recommendation and trust.
