Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
667 reviews
Safe Home DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
You’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman.It’s time to go direct.
Safe Home Direct (safehomedirect.com) has 667 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
667 approved reviews, newest moderated first
Gil and Ramoan were very nice and professional. I will be saving money,
By Susan
Response from Safe Home Direct· Nov 26, 2025
Thank you for the great feedback. We’re glad the team took good care of you and that you’re already seeing the benefits. If you need help with anything going forward, we’re here to support you.
rep told me to call anytime i called and left a message and he never called back
By Joe R.
Response from Safe Home Direct· Nov 26, 2025
Thank you for the great feedback. We’re glad the team took good care of you and that you’re already seeing the benefits. If you need help with anything going forward, we’re here to support you.
Bradley did a great job at installing my security system and thank you for my doorbell camera
By Phần H.
Response from Safe Home Direct· Oct 23, 2025
Thank you for taking the time to share your feedback! We’re thrilled to hear that Bradley provided excellent service and that you’re enjoying your new security system and doorbell camera. We’ll be sure to pass your kind words along to him — he’ll appreciate it!
Everything cancel old install new and lower monthly payment
By customer
Response from Safe Home Direct· Oct 23, 2025
We’re glad to hear everything went smoothly and that we were able to get you a new system with a lower monthly payment! Thank you for choosing Glyde — we appreciate your trust and your business.
Great service everything your rep said would be done was done quickly and efficiently. Your installation tech was very courteous and informative of what was going to be done also what he was doing.
By cwm
Response from Safe Home Direct· Oct 23, 2025
Response from Glyde Solar Thank you for sharing your experience! We’re happy to hear everything went as promised and that our team delivered quick, efficient service. We’ll make sure your installer knows how much you appreciated his professionalism and communication.
My system was installed Saturday Oct 11. I had no problem with the installer. The issue is the camera has not worked properly. I was scheduled for service Friday Oct 17 between 5 and 6 pm. At 6 PM when no service man had arrived I called. It took 30 minutes to speak with a rep. I was told the serviceman was running late as he got held up on a previous call. At 7PM I was called to say that the serviceman would not be coming afterall as he was in the Hospital. Obviously I was mislead. Today, October 20 , I have been calling to reschedule. No one answers or calls back. The customer support for Safe Home is poor.
By MJT
Response from Safe Home Direct· Oct 23, 2025
We’re very sorry to hear about your experience and the difficulty reaching our team. That’s not the level of service we strive to provide. We understand your frustration and want to make this right. A senior representative will contact you promptly to reschedule your service and ensure your camera issue is fully resolved. Thank you for bringing this to our attention — we appreciate your patience while we correct the situation.
Safe Home was quick to respond to my inquiry, scheduling the install in a timely manner with an affordable program for my needs. Thank you to Eric and Wesley.
By customer
Response from Safe Home Direct· Oct 23, 2025
Response from Glyde Solar Thank you for your kind words! We’re glad to hear that Eric and Wesley took great care of you and that the installation process was smooth and timely. We appreciate your trust and are happy you found the right program to fit your needs.
Everyone was great
By Donna W.
Response from Safe Home Direct· Oct 23, 2025
Thank you for the kind words! We’re thrilled to hear you had a great experience with our team. We truly appreciate your support and the opportunity to serve you.
