Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
37 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaddleOnline is listed under Horses & Riding.
SaddleOnline (saddleonline.com) has 37 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
37 approved reviews, newest moderated first
Ordered this saddle on Wednesday and received in Canada on The following Tuesday. I personally called the company looking for a specific size that I did not see on the website . Christine texted me that they have found exactly what I was looking for and also sent me a picture, just to make sure this was what I was looking for, EXCELLENT customer service. Went above and beyond !!!!
By Sheryl
I have researched and live-chatted with this company. Most of the credible reviews have been negative. A few of the glowing, over-the-top, positive reviews appear shady, with poor grammar and syrupy-sweet comments....
By Paul
Terrible company and terrible quality! My saddle arrived totally flat and malformed. They would not return without me paying shipping so I had to file a credit card dispute. The saddle was shipped flat and the saddle arrived looking completely flat and of course too wide. There is only one person working in the office and she is rude. Total waste of money, bad quality, no way it will fit your horse. That saddle wouldnt even fit a draft horse. Don't believe all the fake positive ratings.
By Maren
It was wider in the back and very hard to tighten on my horse and the stirrups were longer than the picture posted I will have to get a smaller cinch to use it on my horse and the breast collar was too big.
By Miranda B.
I have a hard to fit high withered thoroughbred so I sent a wither tracing to Franchesca that works for saddleonline and she is the go to person. Always ask for her because she fit my horse perfectly! I bought a pretty painted barrel saddle and it fits my tb better than any of the $1000 or more saddles I tried! Highly recommend and will purchase from this company again!!!!!
By Amber P.
We ordered a English Starter Package for $159.99. We weren't expecting a lot for a cheap saddle. But to our surprise the saddle looks and rides great, our daughter loves it more then the trainer saddle. It puts her in the correct position and has improved her ridding. We will be ordering another saddle soon for our other daughter.
By Poppy
Excellent endurance saddle beautifully made with attention to detail. Would purchase from the SaddleOnline again with confidence.
By Stephanie M.
Everything arrived as ordered and on time. Would order again.
By Pasta4me
