SaddleOnlineReviews of saddleonline.com

HORRIBLE QUALITY…. I cannot say enough bad things about the quality of the saddle I received from these people. Absolutely terrible. The leather hardly felt real, the tree was weak, the cuts on the edge of the leather were frayed, and the stain was super oily- just to name a few issues. Then, you have to pay for shipping to send their crappy saddle back to them. DO NOT ORDER FROM HERE. $500 saddles should not be as flimsy as a piece of cardboard. And don’t even try calling customer service, they will not do anything for you.

This company is a scam do not order anything from them! I sent him money for a Saddle he says he cannot receive the money because his PayPal account has been suspended. I have talked to PayPal several times, this information is not correct, so I have confronted him and now he is not even returning my call or message. I am out of my money and a saddle!

Received my saddle and it does not fit my horse whatsoever. From what a my trainer said it won't fit any horse in her opinion. Apparently their return policy is that you have to pay for shipping to it's going to cost me $100 to return this piece of junk. Very poorly made, the stirrups don't even match! Not to mention it is almost impossible to adjust one of them. Do not buy from this website! Total waste of money. I thought I'd give them a shot because of the good reviews. Mistake.

I am pretty frustrated with him! My boyfriend decided to buy me one of the buffalo bags! He ordered it back in October and the at the time the website stated 3-4 to weeks and it would be sent out! He also accepted the money! We have tried and tried to talk to him and he ignores messages, he messaged back once! 11 weeks later and he is still ignoring us! Very very disappointed! I would love to support his work as it a gorgeous but he is sure it making it hard! He could at least message back... saying anything, possibly a hey I am super busy and I would be happy and understanding. Very disappointed!!!

Stealing my money!!! Ordered a coat and returned it. Still waiting for refund 45 days later. They have n o excuse except to blame it on my bank...which is not correct, as I work in the POS industry. As of now they have stolen from me, and they do not care at all. Horrible!

I have researched and live-chatted with this company. Most of the credible reviews have been negative. A few of the glowing, over-the-top, positive reviews appear shady, with poor grammar and syrupy-sweet comments....

Terrible company and terrible quality! My saddle arrived totally flat and malformed. They would not return without me paying shipping so I had to file a credit card dispute. The saddle was shipped flat and the saddle arrived looking completely flat and of course too wide. There is only one person working in the office and she is rude. Total waste of money, bad quality, no way it will fit your horse. That saddle wouldnt even fit a draft horse. Don't believe all the fake positive ratings.