Tech service was great
Tech service was great. Specified how to temporarily secure the awning. I could never get sales support on the phone to order part I needed. Although difficult I found the part needed on the website.
By Rich
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
395 reviews
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We, here at Salty Expeditions LLC, pride ourselves on our extensive knowledge of the Carefree products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. Salty Expeditions LLC is an independent Carefree of Colorado parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a fully functional awning!
rvcarefree.com (rvcarefree.com) has 395 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
395 approved reviews, newest moderated first
Tech service was great. Specified how to temporarily secure the awning. I could never get sales support on the phone to order part I needed. Although difficult I found the part needed on the website.
By Rich
Quick response for hard to find item Fast shipping
By morris S.
Response from rvcarefree.com· Jun 27, 2022
Morris, Thanks so much for your business and kind review! So happy you’re satisfied with your Carefree product!!! ~RVCarefree.com Team
Very helpful finding part # to order part needed to repair awning
By lawrence S.
Response from rvcarefree.com· Jun 25, 2022
Awesome thanks Lawrence, glad we could be there for you! ~RVCarefree.com Team
We needed a part quickly and they had almost the best price and overnight shipping. No hiccups, I received regular updates from the company as to the status of my order, and the part arrived on time. Since we were 1,200 miles from home and leaving the following day, we couldn't wait for 2 or 3 days. And when I sent an email requesting more information, it was answered promptly.
By Grace W.
Response from rvcarefree.com· Jun 23, 2022
Grace, You are too kind to leave such a nice review! Thank you!! We really pride ourselves on being prompt and thorough and are so so happy you got back on the road quickly and safely! Hope to see you again! ~RVCarefree.com Team
The parts were just as ordered and arrived in a timely manner. Thanks, Russell
By Blackwater R.
Response from rvcarefree.com· Jun 20, 2022
You got it Russell, thanks for the review! ~RVCarefree.com Team
First off when I ordered the item it was difficult trying to find the correct one for my system. After I found the correct one I was having a difficulty with the site not working properly. When I finally was able to get my item and place the order, after saying it was in stock it said that it would take nearly a month to deliver. It did arrive prior than a month but I received no tracking information for that item.
By Daniel Q.
Response from rvcarefree.com· Jun 18, 2022
Daniel, We're sorry to hear that you had difficulty trying to find the correct idler cover. Next time, please reach out to us at [email protected] and we would be more than happy to help you locate the correct product. Although this item is listed on our site, the availability has always been listed as a "Special Order Product" which we advise a 3-5 week lead time. Thank you again for your business and we hope to make you a happier customer with your next order! ~RVCarefree.com Team
Very helpful, knowledgeable and honest staff.
By Mark F.
Response from rvcarefree.com· Jun 16, 2022
Thanks for the kind words and review Mark! ~RVCarefree Team
We have ordered from them twice within the past month. Once was for our awning motor, which we had ordered over-night to our campground.(which worked out PERFECT) Then the cover for the awning motor. Very very pleased!
By Ang
Response from rvcarefree.com· Jun 15, 2022
Aw, thank you, Ang! You guys are so awesome! Incredibly happy everything worked out!! ~RVCarefree Team