RuutReviews of ruutlabs.com

Response from Ruut· Dec 14, 2025

Hi there, I’m really sorry you’ve had this experience with us — both feeling misled at sign-up and disappointed with the plan. That’s not the standard we aim for. Our intention is to be fully transparent about pricing and renewal, and you should never have to “struggle” to cancel. Please email us at [email protected] with the email you used to sign up, and we will: Help you cancel right away Review any recent charges Take your feedback on the plan so we can improve it Thank you for taking the time to share this — even though it’s not the experience we wanted you to have.

Response from Ruut· Dec 14, 2025

Hi, es tut uns sehr leid, dass der Kurs deine Erwartungen nicht erfüllt hat und es zu einer doppelten Abbuchung gekommen ist – das darf nicht passieren. Bitte schreib uns an [email protected] mit deiner Zahlungsübersicht, damit wir die Buchungen prüfen und dir ggf. den zu viel gezahlten Betrag erstatten können.

Response from Ruut· Dec 8, 2025

Hi there, I’m really sorry you’ve had this experience — I completely understand how frustrating it is to feel charged and unable to cancel or reach us. That’s the opposite of what we want. It’s very concerning that our email didn’t work for you. Our correct support address is: [email protected] Please try again using this address and include the email you used to sign up and any relevant screenshots if possible. As soon as we receive your message, our team will: Review your account and recent charges Cancel your subscription (if you wish) Arrange a refund where a payment was not intended Thank you for flagging this — and again, I’m sorry for the stress this has caused. We’ll sort it out.

Response from Ruut· Dec 6, 2025

Hi there, Thank you for bringing this to our attention. We take concerns about billing and transparency very seriously, and we’re sorry for any frustration this caused. To clarify: Ruut doesn’t charge any subscription fees without clearly presenting them during checkout. All plan options, renewal dates, and pricing — including the £99 / 12-week plan — are shown before payment is completed. That said, if anything in the flow felt unclear or misleading to you, that’s on us, and we want to make it right. Please contact us at [email protected] , and our team will immediately: Review your account and billing history Cancel any unwanted subscription Issue a refund for any charges you did not intend to authorize We appreciate you giving us the chance to resolve this. Our goal is to ensure every customer feels informed, respected, and supported.

Response from Ruut· Dec 3, 2025

Hi there, Thank you for bringing this to our attention. We take concerns about billing and transparency very seriously, and we’re sorry for any frustration this caused. To clarify: Ruut does not charge any subscription fees without clear disclosure during checkout. All subscription options, renewal dates, and pricing — including the £50 monthly plan — are displayed before payment is completed. That said, if anything in the process felt unclear or misleading to you, that is a responsibility we take seriously and we want to make it right. Please contact us at [email protected] and our team will immediately: Review your account and billing history, Cancel any unwanted subscription, and Issue a refund for any charges you did not intend to authorize. We appreciate you giving us the opportunity to resolve this. Our goal is to ensure every customer feels informed, respected, and supported. Ruut Team

Response from Ruut· Dec 3, 2025

Hola, Gracias por compartir tu experiencia. Lamentamos sinceramente la frustración que esta situación te ha generado. En Ruut nos esforzamos por que toda la información sobre precios, duración de la prueba y renovación automática sea completamente visible durante el proceso de compra. Aun así, si en tu caso algo no quedó claro o la comunicación no fue suficiente, lo consideramos una responsabilidad nuestra y queremos solucionarlo de inmediato. La prueba gratuita de 7 días y la cuota de renovación mensual deberían aparecer antes de confirmar el pago. Si no lo viste o no se mostró con claridad en tu proceso, queremos revisarlo contigo, cancelar cualquier suscripción no deseada y reembolsar los cargos que no pretendías autorizar. Por favor, escríbenos a [email protected] para que podamos: Revisar tu cuenta y los cobros realizados. Cancelar la suscripción de forma inmediata. Emitir el reembolso correspondiente a cualquier cargo no deseado, incluidos los 49,99€ que mencionas. Nuestro objetivo es que cada cliente se sienta informado, respetado y acompañado. Apreciamos que nos hayas avisado y te agradecemos la oportunidad de resolverlo correctamente. Equipo Ruut

Response from Ruut· Dec 3, 2025

Hi there, Thank you for letting us know — we’re sorry for the stress this caused. Ruut does not charge any subscription fees without an authorization during checkout. That said, if a charge appeared on your account that you did not intend to approve, we want to fix this immediately. Please contact us at [email protected] so we can: Review your account and the payment history, Cancel any unwanted subscription, and Issue a refund for any charge you did not wish to authorize. We’re here to help and make sure this is resolved quickly. Ruut Team