Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,249 reviews
RuutSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ruut is a digital coach that develops recovery and running skills based on metrics. We teach athletes—and those who want to become athletes—to make daily decisions: whether to train or recover, manage fatigue, and progress sustainably.Our mission is to improve the stability of athletic performance and the quality of recovery through clear daily actions and personalized running plans that reduce discomfort and the risk of injury. 🏃♂️📈
Ruut (ruutlabs.com) has 1,249 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,249 approved reviews, newest moderated first
I simply have not received anything… Cancelled my subscription…
By Tibor
Response from Ruut· Jan 6, 2026
Hi there, I’m really sorry you haven’t received anything from us and ended up cancelling — that’s not the experience we want for anyone. Please email us at [email protected] with the address you used to sign up, and we’ll check what went wrong with your access, confirm your cancellation
Support was able resolve my issue almost immediately after submitting email .
By Bonzee44
I didn't use the service so I can't provide a good review.
By Scott
Rip off scammers. I stupidly signed up for the blood pressure management program after being diagnosed. I was really stressed out and believed this was a £19.99 course. The course was pretty basic and did not represent good value for money. Wrote it off as a lesson learned and then found I’d been charged £49.99 for a further month. Was completely unaware it was a rolling cost subscription. Feel very ripped off and stupid. Be warned
By MS D C.
Response from Ruut· Dec 17, 2025
Hi there, I’m really sorry you had this experience with us, especially at a time when you were already stressed after your diagnosis. Feeling “tricked” into a rolling subscription is the last thing we want. Our intention is to clearly show when a plan is recurring at checkout – if that wasn’t obvious to you, that’s on us, and we need to do better. It’s also disappointing to hear the course didn’t feel worth the price. Please email us at [email protected] with the email you used to sign up. We’ll: Cancel any ongoing subscription, and Review and refund the additional £49.99 where appropriate.
DO NOT SIGN UP. I purchased a 1-week plan (~£10) and got a £49.99 attempted charge on my card 7 days later. Customer services claim I have signed up for a month - not true. No warning email. Particularly concerning when the T&Cs state "You waive your right to file a lawsuit or participate in a class action lawsuit against us."
By Hannah M.
Response from Ruut· Dec 17, 2025
Hi there, I’m really sorry for this experience and for the shock of seeing an attempted £49.99 charge after a 1-week plan – that’s exactly the kind of situation we want to avoid. We do not intend to sign anyone up for a plan they didn’t clearly choose. Any recurring plan should be shown at checkout with price and timing before payment is completed. If that wasn’t clear in your case, that’s on us, and we want to fix it. Please email us at [email protected] with the email you used to sign up, and we will: Check exactly what was selected at checkout Cancel any unwanted plan Refund any charge you didn’t intend to authorize Regarding the legal wording in our terms: this is standard arbitration language used by many digital services, but it does not give us the right to charge you without consent or keep money for services you didn’t mean to buy. Thank you for raising this — we’ll use it to make our communication and billing clearer.
I bought a 3-month course for 34 €. To my surprise, I got charged 99 € three month later. There was no indication of a subsription starting, nor is there any information on a subscription and it's terms in my account on their website. I have sent them an email with a refund request, and I am curious what will happen next. Thankfully, I have a good credit card company and I will file a complaint against this company should they not react asap. The way this company conducts business is questionable, to say the least. EDIT: 3 hours after my email complaint, I had the refund on my credit card. Therefore, I upgrade my review to 2 stars.
By Mikael K.
Response from Ruut· Dec 14, 2025
Hi there, Thank you for updating your review and for giving us the chance to make things right. We completely understand how frustrating it must have felt to see an unexpected charge — and we’re sorry for the confusion. To clarify: all pricing and renewal details are shown during checkout, but it’s clear we need to make this even more transparent. Your feedback helps us improve that. We’re glad your refund was processed quickly and appreciate you taking the time to share your experience honestly.
Emailed 4 months ago to cancel my subscription and they still keep charging me. They have now stolen $160 of money that was not authorized. They also ignore support messages.
By kathryn
Response from Ruut· Dec 14, 2025
Hi there, I’m really sorry this has happened. Being charged after asking to cancel is not OK, and that’s our mistake. Please email us at [email protected] with the subject “URGENT: Billing” and include the email you used to sign up. We will: Cancel your subscription immediately Review all charges Refund anything taken after your cancellation request, where appropriate Thank you for giving us the chance to fix this.
There is no easy access information about cancellation. And you have to write an e-mail if you want to cancel your subscription.
By not so happy U.
Response from Ruut· Jan 6, 2026
Hi there, I’m sorry that cancelling felt difficult — that’s not how we want the process to be. Some of our plans renew automatically, and right now cancellation is handled via email. You can always cancel by contacting us at [email protected] , and we’ll take care of it. We’ll also review how we explain cancellations to make this clearer and easier in the future.
