Easy to Use!
Once you're all set up, Rula is very easy to use. I'm grateful to meet with my therapist through Rula! The experience has been smooth so far.
By Jessi V.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
Once you're all set up, Rula is very easy to use. I'm grateful to meet with my therapist through Rula! The experience has been smooth so far.
By Jessi V.
I was able to look at all of the possible counselors and read about them and their past experiences and it really helped me choose the perfect person for me
By Dona
I have a therapist and a psychiatrist and I love them both. They are on time, they listen to my concerns, and provide feedback. I love the interaction I have with providers and how seamless Rula is with the zoom meeting reminders. Rula is very clear about no shows, lateness and other stuff that goes over my brain. Thank you so much.
By Dainee A.
Easy to make an appointment, scheduler very helpful and polite and therapist very nice and sweet
By Milena
Jeff's profile was impressive and knowing my therapist is Christian is very important to me. It's difficult to pick a therapist at random, however I am pleased with how my sessions with him are going .
By Terri W.
Making an appointment with a practitioner skilled in the specific treatment I was looking for was fairly simple. I appreciate the diversity available to me as well- working with a practitioner who can more easily relate to my lived experience has been an essential part of effective treatment.
By Naomi F.
A very perceptive and engaging therapist who I am extremely comfortable person with whom I can speak freely and honestly.
By Stephen F.
Billing is a total nightmare. They have over charged my card $1000's and don't allow you to remove a payment option, so it just keeps getting charged. I can't get anyone to respond to me. I have stopped therapy and wasted hours trying to fix the billing issue. DO NOT USE RULA!!!
By Susie
Response from Rula· Jun 3, 2026
We are always working to improve our patient experience at Rula; however, because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.