The convenience and the therapist has…
The convenience and the therapist has been great
By TIFFANY L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
The convenience and the therapist has been great
By TIFFANY L.
Excellent experience.
By VERONICA O.
Counselor is good, but the telehealth system is sometimes has issues.
By Sean G.
Response from Rula· May 20, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. We’ll follow up with you directly.
I finally found a therapist who gets it!
By LAURA W.
My therapist was really understanding
By EMILY A.
Rula has a wide variety of therapists so there’s no doubt you’ll find the right one for you. They give you the chance to still get help while being in the comfort of your own home. I always have great talks/sessions with my therapist. She always gives me great advice and really listens and cares.
By VIVIAN A.
This new system update makes it difficult for my therapist and I to meet on time. I’d prefer zoom link directly sent, rather than go from one website to another.
By Illumi - Y.
Response from Rula· May 20, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. We’ll follow up with you directly.
I have had a payment reimbursement issue for the past month, where my insurance company Blue Cross Blue Shield Of Kansas City sent a check to Rula. That check is due to be sent to me because I paid for my services out of pocket. I have not received my reimbursement payment that is over $1000 and you guys have had it for 1 month, and I am very upset about this. The resolution, I can’t say is near by. I have requested for a manager to contact me to resolve this several times and I have not had that happen. I keep getting emails that say it’s being worked on or something else that does not resolve my issue. If you can help with it, please get me my reimbursement payment as soon as possible. Thank you.
By ELIZABETH S.
Response from Rula· May 20, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. We’ll follow up with you directly.